Support Administrator

Job title: Support Administrator

Reporting to: Pensions on Divorce Expert

Date of Issue: June 2026

Role objective

This role is to provide essential administrative and client service support to the Pensions on Divorce Expert, ensuring the smooth operation of day-to-day pension business activities.

Key Responsibilities

• Entering client information onto IO/CRM.
• Drafting Terms of Business and Letters of authority.
• Submitting letters of authority to pension providers, taking ownership and organising chasing the information for each case.
• Gather scheme data and documentation.
• Perform calculations for pension sharing reports.
• Support the preparation of pension sharing reports and assistance with divorce related pension case work.
• Proofreading reports for accuracy and consistency.
• Opportunity to progress to report writing once knowledge has built up.

External Relationships

• Liaising with Providers/Platforms to chase information.
• Dealing with client calls and emails.
• Dealing with solicitors calls and emails.

Internal Relationships

• Working closely within the pension on divorce hub.
• Working closely with the PODE to provide full support.

This job description may be reviewed and subsequently amended to better reflect any changes required in the role.

Person specification Knowledge and experience

• Good understanding of office procedures and administrative systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) with strong overall IT skills.
• Ability to quickly learn and adapt to new software systems.
• Experience working in a fast-paced office environment, including small teams and independently.
• Ability to organise workload, prioritise effectively, and identify issues for escalation.
• Awareness of data protection regulations and confidentiality principles.
• Understanding of internal communication protocols and business processes.
• Experience handling incoming calls and emails in a professional manner.
• Strong communication skills, delivering information clearly and concisely (verbal and written).
• Excellent interpersonal skills with the ability to build positive working relationships.
• Strong organisational and time management skills.
• Reliable with excellent timekeeping.
• Adaptable and resilient in a busy environment.
• Previous experience within the IFA and pensions administration sector (minimum two years).

Personal Skills

• High level of attention to detail and accuracy in calculations.
• Clear, professional communication style.
• Supportive team player with a helpful and positive attitude.
• Willingness to learn, take direction, and develop skills.
• Discreet, trustworthy, and reliable when handling sensitive information.
• Strong organisational skills with the ability to prioritise effectively.
• Analytical skills and mathematics proficiency.