Supply Chain Coordinator - 1366

Our established client is seeking a Customer Service Coordinator - Supply Chain - Import / Export.

Location: Near Gillingham, Kent - no remote working available

Hours: 8.30am to 5.00pm, Monday to Thursday, 9am to 3pm on Friday

Benefits: 25 days annual leave + BH, non-contractual biannual bonus and more

Customer Service Coordinator Skills

This role requires a high degree of accuracy of data input and the ability to maintain composure under pressure, while managing multiple, competing priorities.

Responsibilities

• Be responsible for planning, coordination & control of the production process for specified customers, escalating any concerns to the Operations Manager
• Support import export documentation, logistics coordination, and communication with freight forwarders (if experienced)
• Support Amazon related tasks such as order management, shipment creation, and resolving Amazon platform issues
• Ensure that UK production (packing) is cost effective & identify savings where possible.
• Chase UK & FE suppliers for delivery dates, negotiating on improved dates where necessary.
• Manage stock control using current IT packages, including annual stock take
• Liaise with customers regarding availability, managing customer expectations & providing the best possible customer service.
• Resolve issues relating to production planning conflicts & issues
• Raise purchase orders & delivery notes, update goods in and finished goods information
• Book in deliveries with customers and hauliers & arrange UK collections where necessary

Qualifications & Essential Experience

• GCSE grade B/C (5 or 6) in English & Mathematics or equivalents.
• Experience of Microsoft Office confident in Excel
• Experience of supply chain software systems with accurate data inputting skills
• A general understanding of production planning principles, theories & concepts

Preferred

• Experience of working in a customer services.
• Experience of dealing with customers and colleagues in Europe and the Far East