Supervisor, Order Management
Posted 16 hours 9 minutes ago by Proofpoint
Supervisor, Order Management is responsible for leading and developing the Order Management team to ensure accurate, compliant, and efficient order processing across the Quote to Cash (Q2C) lifecycle. This role combines people leadership, operational oversight, and process improvement to support a scalable and high performing function. The Supervisor will coach team members, drive solution oriented decision making, and partner closely with cross functional teams to optimize workflows. A strong focus on automation, continuous improvement, and operational excellence is key to success in this role.
Responsibilities- Lead, coach, and develop the Order Management team, building both individual and team capabilities
- Ensure orders are processed accurately and efficiently, with strong adherence to compliance, quality standards, and critical deadlines (including month end and quarter end)
- Serve as a subject matter expert across all Order Management processes, including purchase order requirements, contracts, revenue considerations, shipping, approvals, and workflows
- Drive resolution of complex order issues using a structured, solution oriented approach
- Maintain compliance with internal controls, including SOX requirements and audit readiness, and support audit activities as needed
- Monitor team performance, including quality, productivity, and workload distribution; adjust priorities and resources as required
- Track, analyze, and report on key metrics and performance indicators to ensure operational visibility and continuous improvement
- Ensure all order processing documentation and SOPs are accurate, current, and easily accessible
- Partner cross functionally (Sales, Finance, Legal, Operations) to improve processes and enable scalable growth
- Lead or contribute to initiatives that enhance automation, streamline workflows, and improve the overall Q2C process
- Deliver training and knowledge sharing sessions to support team development and process adoption
- Support additional projects and responsibilities as assigned
- Proven leadership and team building skills, with the ability to coach and develop high performing teams and 2+ years of management experience
- Strong knowledge of Order Management processes, systems, and workflows (experience with Salesforce and D365 preferred)
- Demonstrated leadership experience in a fast paced, high tech environment (SaaS experience preferred)
- Ability to influence and drive change across cross functional teams
- Strong analytical skills with a data driven approach to decision making
- Excellent verbal and written communication skills
- Ability to prioritize and perform effectively in a dynamic, high growth environment
- Bachelor's degree in Business, Finance, Management, or a related field preferred
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.