Supervisor

Annual salary: up to £40,914.88 per annum, plus company van & fuel card.
Location: Ipswich.
Working hours: 42.5 hours per week (8-5, Monday Friday). Full time, permanent.

About the role We're currently seeking a skilled and experienced Supervisor to lead our team as part of a social housing contract in Ipswich. This is a dynamic, field based leadership role where you'll oversee the delivery of reactive repairs and planned maintenance across occupied properties, ensuring homes are safe, compliant, and ready for residents.

Responsibilities

• Supervise day to day delivery of planned major maintenance works across occupied properties.
• Ensure all works are completed safely, efficiently, and to required quality standards.
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction.
• Allocate resources and operatives effectively to meet service targets and contractual obligations.
• Manage work schedules and priorities to minimise disruption to residents.
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures.
• Carry out quality inspections and ensure corrective actions are implemented where necessary.
• Lead and support a team of operatives, providing guidance, coaching, and performance management.
• Identify training needs and coordinate development opportunities for team members.
• Enforce HR policies including attendance, conduct, and grievance procedures.
• Monitor and maintain company assets, including vehicles, tools, PPE, and van stock.
• Oversee material usage and procurement to ensure cost effective operations.
• Use system reports to track performance, resource deployment, and asset condition.
• Act as a key point of contact for residents, ensuring professional communication and issue resolution.
• Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery.
• Support contract mobilisation, compliance audits, and service improvement initiatives.
• Assist with budget control, forecasting, and identifying operational efficiencies.
• Provide cover for other supervisors during absence or peak periods.
• Attend toolbox talks, training sessions, and formal company meetings.
• Ensure all activities reflect company values and maintain a professional image at all times.

Qualifications / Role Criteria

• Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance.
• Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities.
• Experience delivering maintenance in occupied properties.
• City & Guilds or equivalent in a relevant trade discipline.
• Full, valid UK driving licence.
• Strong understanding of Health & Safety regulations, including COSHH.
• Working knowledge of Schedule of Rates.
• Excellent interpersonal and communication skills.
• Effective people management with the ability to lead, mentor, and develop teams.
• Strong customer focus and commitment to service excellence.
• Problem solving mindset with a results driven approach.
• Strong planning and organisational abilities.
• Decisive decision making under pressure.
• Ability to negotiate and influence across teams and stakeholders.
• IT literate with confident oral and written communication skills.
• Must have entitlement to work in the UK; Mears does not currently offer visa sponsorship.
• Must meet mandatory background, identity, and security checks before commencement of employment.

Benefits

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day.
• Volunteering Leave - paid voluntary work in the community.
• Mears Rewards - discounts up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, and more.
• Family friendly policies.
• Company Van, Fuel Card, and Uniform.
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