Supervisor

Role Summary

To assist the manager in providing direction, instruction and guidance to the team members across all three office locations. To lead the team, for the purpose of achieving daily goals and targets in an efficient and effective manner. To understand team members strengths, weaknesses, and to motivate the team to become a high performing unit.

Duties & Responsibilities

• Manage the end to end process of surgical clients while maintaining excellent communications and relationships with members of various patient account departments.
• Assist with managing the day to day tasks of the team, making sure that team members are performing all required tasks in a timely and efficient manner
• To run daily checks to ensure that all processing is finalised to the highest standards and to be responsible for sending the work of the team to the web
• Ensure all aspects of follow up & OAT functions are carried out efficiently that translates to monetary results for team clients
• Assist with client queries, including managing complaints and conducting necessary follow up to ensure satisfaction of our services
• Ensure all tickets are responded to and resolved in a timely manner.
• Lead regular team meetings to ensure all team members are up to date with any changes/issue

Requirements and Skills

• Excellent Interpersonal skills
• Internal knowledge of Medserv systems and processes
• Decision making skills
• Ability to effectively converse with clients
• Ability to effectively converse with all members of the team extending to all office locations
• Effective time management skills - working to daily tasks and deadlines as set out by targets
• Ability to motivate and lead the team to reach consistent results
• Delegate all work in a fair and equitable manner across all team members
• Willingness to take part in any training provided to improve efficiencies within team

Package

• Performance bonus (Team based)
• Corporate Health insurance with Irish Life
• Pension contribution
• Maternity & Paternity leave (T&C's apply)
• Workcation Options
• Life Assurance
• Gym membership
• Dedicated EAP
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Holiday Plus Scheme to purchase additional leave
• Professional development support
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
• 35-hour working week compensated at a 40-hour week

Additional Information

• This role is office-based- Hybrid may be an option post probation
• This is a full-time role, Monday to Friday, 9:00 am- 5:00 pm
• Role commences immediately