Supervisor - Oxford

The Role

At Charles Tyrwhitt, our purpose is to "Make it easy for men to dress well," and we can't do that without our specialist teams.

We're currently looking for a Supervisor to work with Zoie and the team in our Oxford store.

This is a 40-hour contract. Candidates must be flexible to work across weekdays, weekends, and Bank Holidays.

What you will be doing

The Supervisor plays a key role in the store's leadership, coaching and motivating the sales team to exceed targets, maximize KPIs, and deliver excellent customer service. You will foster a professional and enjoyable store environment, encourage a winning mentality, and lead by example. The Supervisor should be an expert in CT products, customer service, and sales skills, and will train the team using staff training tools.

Additionally, you will assist with operational, compliance, and administrative tasks to ensure the smooth running of the store, adhering to company policies, health and safety guidelines, and security procedures.

What we are looking for

We value our 3 BE's: "BE the BOSS," "BE the CUSTOMER," and "BE the BEST." We seek proactive, hardworking individuals who align with our collaborative and entrepreneurial culture, and who are drivers of change.

Required Skills and Experience

• Previous experience as a Supervisor or Key Holder in retail is essential
• A genuine passion for delivering outstanding customer service
• Ability to prioritize customer service while achieving sales results
• Experience coaching and training team members on KPI performance

What you can expect from us:

Along with core benefits, UK retail colleagues receive:

• Excellent bonus scheme paid quarterly upon reaching targets
• Uniform allowance refreshed every 6 months
• Support for commuting, including cycle-to-work schemes, relocation packages, and season ticket loans for London stores
• Fun fund for social activities and team building
• Professional development through The Tyrwhitt Academy, including product knowledge, customer service training, and apprenticeship qualifications

Who we are

Nicholas Charles Tyrwhitt Wheeler founded the company with the goal of making better shirts at better value, believing all men should own a quality shirt regardless of size, location, or budget. Over 30 years later, we've expanded beyond shirts to provide stylish wardrobe solutions for every occasion, with our headquarters in London and offices in Manhattan, Milton Keynes, and beyond.

We are committed to sustainability, social responsibility, and doing right by our people, customers, and suppliers. We believe in making a positive impact and continually improving our social and environmental footprint.

'I am Proud and Free to be me!'

Our culture is diverse, passionate, and entrepreneurial, driven by our 3 BE-liefs: "BE the BOSS," "BE the CUSTOMER," and "BE the BEST."