Supermarket Assistant, Team Leader
Posted 1 day 8 hours ago by John Lewis plc
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't match. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour.
Key Responsibilities- Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping directly to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed, including checkout support, managing Click & Collect orders, fulfilling on demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shop keeping tasks.
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
- Duty Manager Training (Internal Partners only).
Closing Date: July 18, 2026
Pay: £14.58 Hourly
Contract Type: Permanent
Hours of Work: Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends.
Job Level: Partnership Level 10
Location: Alcester (Waitrose & Partners), Off Moorfield Road, Alcester, Warwickshire, B49 5DA
It's important to note that some of our roles are subject to pre employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third party registered body and financial probity checks may also be required for some of our roles.
We want all of our Partners to have a good work life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.