Success Guide - French or German speaker

About Salesforce

Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Overview

The Success Guide is responsible for helping customers grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. They engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers, and partner with Success Managers, Account Executives, and Support to make our customers successful.

Key Responsibilities

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption
• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Become an expert in Sales Cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Show continued professional growth and development

Required Qualifications & Skills

• 3+ years relevant experience (Sales Cloud experience)
• Undergraduate degree minimum
• Trailhead Ranger and Salesforce Administrator Certified
• Proven ability to quickly learn new technologies
• Consultative and customer-focused approach and engagement style
• Ability to navigate, escape, and lead efforts on complex customer requests
• Demonstrated ability to communicate, present, and influence credibly and effectively with a variety of audiences (from developers to C Suite)
• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure

Preferred Qualifications & Skills

• Trailhead Ranger
• Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud Consultant Certified are considered an asset
• Familiarity with the Salesforce platform
• Salesforce admin experience
• Fluent in French, German, Italian, Spanish, or Portuguese

Certification Requirements

In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain the Salesforce Advanced Administrator, Platform App Builder, and Sales Cloud Consultant Certifications within the first 90 days of hire.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request form.

Equal Employment Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.