Success Architect / Senior Success Architect, French/German/Italian-Speaking

The Experience

As a Success Architect / Sr. Success Architect on Qualified's Customer Success team (part of Salesforce), you'll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands on with Piper - our AI SDR Agent - to transform how customers run sales and marketing. This is a remote role based out of Dublin, Ireland, supporting our European customer base in French, German, or Italian alongside English.

What You'll Actually Be Doing

• Lead customers end to end through onboarding, implementation, and adoption of the Qualified platform and Piper, typically within a 30-60 day go live window
• Architect solutions that integrate Qualified with Salesforce, marketing automation platforms, and GTM systems, translating business goals into technical designs, conversational flows, and qualification logic
• Act as a trusted advisor across the customer lifecycle - running Strategic Business Reviews, driving renewal/expansion conversations, and using engagement and pipeline data to guide ongoing optimization
• Partner cross functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform and improve outcomes for future implementations

You're Our Person If

• You have 5 7 years of experience (Success Architect) or 7 10+ years of Mid Market/Enterprise software experience (Sr. Success Architect) in a customer facing implementation, solutions consulting, or technical CSM role
• You're fluent in English plus French, German, or Italian
• You have working knowledge of Salesforce CRM and marketing automation systems, with comfort in web/scripting technologies like HTML, CSS, and JavaScript
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Even Better If

• You hold a Salesforce Admin certification
• You have prior experience with AI driven go to market or conversational marketing platforms
• You've worked in a fast paced, high growth software environment juggling multiple concurrent customer implementations