Subsidence Claims Manager

We're looking for a confident and experienced Claims Handler to take charge of a portfolio of subsidence claims. You'll be the consistent point of contact for customers throughout what can be a lengthy and technical process, ensuring they feel supported and informed every step of the way.

With backing from our expert field surveyors, you'll guide the claim, produce clear reports, arrange payments, and keep everything moving. This is a hands-on role for someone who's not afraid to take full responsibility and who finds satisfaction in doing things right, end to end.

Location: Hybrid, with our Cardiff office.

Salary: £25K - £27K DOE

What you will be doing:

• Taking ownership of a full caseload, will be responsible for your own portfolio of work and updating all key parties to reduce the elapsed time of the repair phase.
• Proactively progress the claim, in regular contact with the policyholder
• Provide administrative support the field surveyors.
• Understand schedules of repair and be able to edit and handle variations.
• Have full understanding and awareness of the caseload to be able to progress claims to achieve repair completion.
• Organise and arrange activities associated with repairs (storage, accommodation, asbestos testing, programme of works, CDM/H&S documentation)
• To be able to handle subsidence specific aspects such as correct ABI.

What we need from you:

• Experience of technical property claims handling and complaints, in particular for Subsidence.
• Recognised qualification with Chartered Insurance Institute and commitment to achieve the next level.
• Construction knowledge related to repair of a wide range of buildings is advantageous.
• Experience in subsidence claim handling is required

Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.