Subject Support Manager Geography

At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.

Job title: SubjectSupportManager - Geography Contract type: Fixed Term Contract - maternity cover until end of December 2027 Location: Manchester, London, Milton Keynes Salary: Manchester -£43,000 to £48,900 -London and Milton Keynes -£44,700 to£50,900 Working arrangements: Hybrid -one day in the office per week plus regular national travel including overnight stays.

If you're ready to work across a subject with huge national reach, this role gives you the scope to support teachers, strengthen subject delivery and play a part in the future direction ofGeographyeducation.

Be part of a subject area that's expected to be at the forefront of curriculum reform, where yourexpertise inGeographycan shape howover 200,000 GCSE and 13,000 A-level studentsexperience the subject and help AQA maintain itsleading position in the GCSE and A Level market.

About the role This is an opportunity at a timeof growth to join anexpandingSubject Supportfunction, soifyou're ready to take your expertise inGeographybeyond the classroomand influence howthousands of studentsexperience the subject, this is your opportunity tomake a national impact.

Alongside shaping the subject's future, you'll handle the practical support teachers need by answering centre queries, producing subject updates, delivering Curriculum Connects sessions, analysing data to identify centres needing support, and representing AQA at conferences. Theserolesareideal for teachers looking to broaden their impact,or for those who have moved beyond classroom teaching, perhaps intoEdTech, CPD, or other education-focused sectors and now want to influence education more broadly through AQA.

Purpose Working in a wider Subject Supportteam of 50thatis continuingto grow,you'llsupport teachers in deliveringqualifications across Geography. Drawing on your assessment and curriculum knowledge,you'llhelp shape how our qualifications are delivered in classrooms. You'llplaya key part inassessmentreform and influencing nationaleducation beyond individual schools.

What's in it for you Thechance to make a meaningful impact on education while growing your career. A real sense of purpose where yourworkwillinfluencenational education. Opportunities for growth and professional development. Being a part ofAQA's inclusive andvalues-led culture.

• A benefits packageincludingup to 11.5 percent pension contribution,wellbeingprogrammesand volunteering opportunities.
• 25 daysannual leave plus bank holidays, increasing with service, along with discretionary Christmas closure days.

In this role,you'llbe responsible for:

• RepresentingAQA and delivering key subject messages to external audiences.
• Supporting schools,centres, and teachers with subject-related queries, and planning and delivering ourGeography specifications.
• Engaging with teachers both face-to-face and online to support continuous improvement and subject confidence.
• Building strong relationships with subject stakeholders and using insights to shape future developments.
• Gathering andanalysingdata and customer feedback using relevant tools to inform decisions and improve delivery.
• Collaborating with internal teams such as Product Management, Marketing, Sales, and Events to ensure alignment and smooth delivery.

You'll thrive in this role if you have:

• A clear and confident understanding ofboth physical and human Geography and AQA specifications.
• Anunderstanding of GCSE and/or ALevel assessment and awareness of the wider education landscape.
• Current or former teaching experience, knowledge of current pedagogy and ability todemonstratecredibility with teachers.
• Experience that shows you've already extended your influence beyond your own classroom, for example through subject networks, CPD delivery, EdTech projects or other outward facing responsibilities.
• The ability to use data effectively to inform delivery and understand customer impact.
• Clear and empathetic communication skills, including presenting to teachers, parents andstudents and responding to questions or challenges.
• The ability to explain AQA's offer in a clear and accessible way.
• Flexibility to travel regularly, including occasional overnight stays.

Diversity and inclusion statement At AQA, we're committed to creating a workplace where everyone feels they belong and can do their best work. We value the different perspectives, experiences and backgrounds our people bring, knowing they strengthen our culture, decision-making and impact. We foster an inclusive environment where everyone is treated with respect, has access to opportunities to grow and contribute, and feels able to be themselves. We welcome applications from people of all backgrounds and lived experiences.

If applicable, successful candidates will be unable tomaintainan Associate role with AQA or any other exam board. Please note that an Enhanced DBS will berequiredfor the successful candidate.

Full Job Description Summary The key purpose of your role is to support customers, improve customer satisfaction and experience to achieve Customer and Product and organisational objectives.

Your role will contribute to and support the planning and delivery of all activities for your subject(s). The focus will be supporting customers and selling our qualifications through subject expertise, to retain and grow our market share.

You will also be responsible for using your subject expertise to provide internal consultancy plus building and maintaining relationships with external stakeholders where needed. The role will require extensive national travel to represent AQA, deliver to customers and collaborate with internal and external stakeholders.

Landscape

• To understand the educational landscape particularly within your subject area.
• To understand and engage with the strategic priorities of AQA and its evolving structure.

Activities

• Achieve challenging goals and milestones for delivery of your subject(s).
• Contribute to planning, monitoring, and delivering Customer and Product priorities for your subject(s).
• Use relevant systems, reports and dashboards to support and record delivery for your subject to meet delivery targets.
• Lead and support projects or workstreams within Customer and Product which are of a commensurate level to your role, maximising development opportunities.
• Engage with key stakeholders to support planning and delivery of priorities e.g., Product Management, Marketing, Sales, Customer Training and Events.
• Contribute to effective identification and management of risks and dependencies.
• Ensure your work supports continuous improvement in process and delivery, to improve customer experience and satisfaction.
• Collaborate with other teams to help reduce failure demand from customers e.g improved first contact resolution of customer enquiries.
• Promote customer centricity, be an advocate for the customer across the business and provide subject based customer insight.
• Be a brand advocate for AQA with customers and associates.
• Represent the team, subject, and Customer& Product as part of wider organisational projects and priorities.
• Contribute to business wide processes where needed to support customer facing activity eg) incident management and awarding.
• Responsible for the engagement and management of associates to support delivery to customers within your subject(s) in line with the AQA associate strategy.
• Engage with and influence subject level stakeholders such as subject associations and learned societies to build advocacy and support and to provide both stakeholder and customer insight to inform current and future developments eg, At times of reform Present at stakeholder events in collaboration with the Product Management team, in line with the product growth strategy, in order to influence stakeholder views and decisions to ensure AQA is seen as the board of choice for the subject.

To be successful in this role, you will need to demonstrate:

• An excellent understanding of the subject, specifications, and current pedagogy
• Excellent communication and presentation skills in line with AQA brand and tone of voice
• Former teaching experience or ability to demonstrate credibility with teachers
• Leadership skills including stakeholder engagement and collaborative working
• Influencing and brand advocacy
• Organisation, planning, and prioritisation skills
• A continuous improvement mindset
• A big picture mindset
• The ability to have robust conversations with customers and stakeholders, own and deliver corporate messages
• Ability use relevant data to inform effective delivery and support monitoring of impact to customers
• Modelling of organisational values and behaviours
• An understanding of AQA's assessment products, processes and practices relevant to your subject(s) CQA

AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential.

We invest in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
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