Student Wellbeing & Engagement Officer

Contract Type: Full-time, permanent

Location: Stockton-on-Tees, Durham International Study Centre

Salary: £24,570 per annum

The post holder will be responsible for the delivery of services and processes, consistently providing an excellent student experience. This will require excellent people skills and a good level of administrative ability. The post holder will provide first-level support and referrals to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom.

ABOUT THE ROLE

• Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements.
• Ensure the safeguarding of students in line with Study Group policy and procedure and act as the first point of contact for any staff concerns about student safety or wellbeing.
• Provide 1:1 welfare and pastoral support to students, referring them for additional support from external services when needed.
• Create and monitor Support Plans for students.
• Coordinate support for students under 18, ensuring their safety and daily accountability.
• Work closely with colleagues to identify and support students with additional needs due to health or SEND.
• Coordinate the student Health Registration process in collaboration with local GP practices to ensure all students are registered on the NHS system and assist students in accessing healthcare services.
• Assist in planning and implementing an annual schedule of welfare events and promotional activities, including delivery in personal tutor sessions and liaising with external agencies to promote health and wellbeing.
• Assist students with completing Mitigating Circumstances Forms and attend related meetings.
• Support membership of the Student Staff Liaison Committee and attend meetings.
• Handle out-of-office hours welfare issues when required, in exchange for time in lieu.

ABOUT YOU

• Bachelor's degree or equivalent experience.
• Safeguarding training or equivalent experience.
• Experience supporting students in an educational context.
• Experience organizing trips and visits, including risk assessments.
• Experience creating engaging content and delivering workshops.
• Experience working collaboratively with external partners to facilitate activities and engagement.
• Experience facilitating the 'student voice' and using effective feedback mechanisms.
• Experience working in a regulated environment.
• Experience in customer service.

ABOUT US

Study Group is a leading international education provider dedicated to helping students worldwide, creating brighter futures and reaching their full potential. We offer a variety of face-to-face, online, and hybrid study programmes through university partnerships, providing the resources and guidance students need to succeed. Our global network and innovative digital learning platforms enable us to deliver accessible and effective education experiences.

ORGANISATIONAL COMPLIANCE

We uphold high standards in safeguarding, recognizing its importance in enabling the best student experience and outcomes. Successful applicants will undergo checks including criminal background, references, ID, right to work, and education verification.

We are an equal-opportunity employer committed to diversity and inclusion. All candidates will be considered based on skills and experience. Your information will be kept confidential and secure. Please see our Privacy Policy .