Student and Academic Support Officer - (1.0 FTE)

Job title: Student and Academic Support Officer

(Internal applications will be given priority in the first instance but external applications are also welcomed)

Department: Student and Academic Services

Contract Type: Permanent

Grade: 6

Salary: £35,749.57 to £42,207.57 per annum inclusive of London Allowance

Location: Bloomsbury, London (Hybrid working of 3 days on campus to follow in agreement with line manager)

Hours: 35

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Role

As a Student and Academic Support Officer (SASO), you'll be the go to person for both students and staff, providing full and comprehensive support across various programmes in one or more of our Colleges. You'll ensure that all records are meticulously maintained and deliver top notch customer service that aligns with our School's procedures and regulations.

• Enhance the Student Experience: Deliver high quality information, support, and customer service, playing a key role in making sure our students have the best possible experience.
• Maintain Excellence: Uphold our excellent service delivery standards, contributing to a supportive and efficient academic environment via face to face communication and liaison with colleagues in person and via Microsoft Teams.
• Data Management: Use systems to accurately maintain data and identify creative improvements.
• Previous experience in a higher education setting is desirable, but not essential. What matters more is that you are a proactive, detail oriented administrator with excellent customer service skills.

About the Department

Academic Services is part of the vibrant Directorate of Student and Academic Services at SOAS. We're dedicated to delivering top tier administrative support to both staff and students, ensuring a smooth and enriching academic journey for all.

Within the Directorate, you'll find a variety of specialised teams that collaborate and work together to contribute to the holistic success of our students - these include Access, Participation and Student Success, Careers, Registry, Student Experience, Engagement and Retention, Student Advice and Wellbeing.

These posts will support the College of Law, which is ranked joint 1st in the UK for International Faculty, top 20 in the UK for Law, and 11th in the UK for Academic Reputation.

What We Offer

• Generous Holiday Entitlement: Benefit from 44 days of holiday (30 days annual leave, plus bank holidays and 5 closure days over Christmas and Easter) to ensure ample time for rest and relaxation.
• Flexible Working Arrangements: We recognise the importance of flexibility and offer options to help you manage your professional and personal commitments effectively.
• Generous occupational pension scheme: To provide financial security for your future.
• Learning and Development: Dedicated to your professional growth and development and offer diverse learning and development opportunities to enhance your skills and advance your career.
• Health and Well being Initiatives: Take advantage of our cycle to work scheme, eye tests, and season ticket loan to support your health and mobility.
• Enhanced Family Leave: We offer enhanced maternity, paternity & partner leave, and shared parental leave to support you during significant life events.
• Employee Assistance Programme: Access our confidential EAP for advice and support whenever needed.
• Discounted Gym Membership: Maintain your fitness with our discounted gym membership.

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and an associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.