Strategy & Operations Principal

As a Strategy & Operations Principal, you will lead and optimise on ground operations, ensuring top quality service for Via's partners and passengers across the UK. You will shape operational strategy, tackle complex challenges, and work closely with cross functional teams to drive growth.

What You'll Do:

• Own the performance of a selected portfolio of our UK services, delivering on operational goals while ensuring a world class customer experience.
• Identify and solve problems in real time, coordinating with on ground teams and cross functional partners to keep operations running smoothly.
• Drive strategic initiatives with external partners and internal teams, using insights from active services to improve processes and shape the future of our service.
• Oversee core and field teams, fostering a collaborative, cohesive, high energy culture.
• Collaborate with teams across Via, including Strategy, Product, Partnerships, and Operations, to improve scalability and operational excellence.
• Recommend strategies that balance service quality, efficiency, and SLA commitments.
• Analyse data, track key metrics, and prepare reports to inform decisions, optimise resources, and continuously improve performance.

Who You Are:

• Entrepreneurial operator: equally comfortable setting strategic direction and rolling up your sleeves to execute. You are motivated to take full ownership to improve and drive your services forward every day.
• Stakeholder savvy: able to lead discussions and explain complex concepts to any audience, as well as navigate intricate customer, regulatory, and operational relationships.
• An exceptional leader: people enjoy working with you and for you, and you naturally foster collaboration and growth.
• Data informed operator: you uncover trends and use insights to improve operations and outcomes.
• Agile and adaptable: you thrive in fast paced environments, navigate change with enthusiasm, and step in hands on when needed.
• Experienced: bring 6-10 years of relevant experience that informs your decisions, whether from startups, tech, consulting, finance, or other industries.
• Problem solver and executor: you don't accept the status quo, are detail oriented, action focused, and can manage multiple priorities effectively.

What We Offer:

• Joining a global employer with over 600 mobility deployments in 35+ countries.
• Becoming part of a company that was awarded for its commitment to social good.
• Salary range: £80-95k plus equity. Final salary will be determined by the candidate's experience, knowledge, and skills.
• A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
• Comprehensive health scheme offered through AXA.

Via is an equal opportunity employer.