Strategic Service Design Lead - Hybrid

Transport for London is seeking a Service Strategy and Design Lead to develop service requirements, model services, and design SLAs across projects. You will support design and transition processes, ensuring alignment with T&D strategy and emerging technologies to drive cost-effective outcomes.

The role offers hybrid working with a 50% office/home split over a 4-week period, and requires ITIL knowledge, SAP experience, and strong stakeholder management across large teams.