Strategic Leader, Customer Intelligence & Enablement

HSBC UK seeks Head of Customer Intelligence & Enablement (CI&E) on a 16-month fixed-term contract. You will lead UK CMB's mission to become the most trusted bank by turning customer signals into clear priorities and demonstrable change.

You'll shape the three pillars-Customer Intelligence, Customer Action and Customer Centricity-by delivering confident MI/KPI views for senior leadership and ensuring a closed loop from feedback to action.