Strategic Customer Success Manager

About the Position

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud based treasury, payments, risk management and working capital solutions. We are looking for a Customer Success professional who can manage relationships across multiple EMEA markets, including the UK, Ireland, DACH and France, and drive value realization for strategic accounts.

Location & Work Environment

Based at our Staines office, you will be required to work there 2 days per week. Your geographic coverage will focus on UKI markets with occasional support for other EMEA accounts. You must be able to accommodate customer meetings across EMEA time zones and prepare for 20-30% travel for client meetings and company events.

Responsibilities

• Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization, ensuring business outcomes are met through consumption of purchased solutions and success service entitlements.
• Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and highly complex accounts.
• Proactively engage customers to ensure they adopt full functionality and derive maximum value from Kyriba.
• Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences.
• Deliver strong outcome focused results that support profitable growth and retention goals.
• Establish success metrics, annual goals, and key objectives with each customer.
• Leverage data and tools to track and deliver these metrics and goals.
• Forecast risk of revenue loss by anticipating and planning for customers' needs across different markets.
• Develop and document advanced, cross functional account strategies in Customer Success Plans, delivering success through value and insight uniquely tailored to each customer.
• Identify opportunities to grow Kyriba's footprint through expansion of services.
• Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful lifecycle management strategy.
• Facilitate Customer Advisory Counsels and support board member relationships.
• Exercise self awareness and cultural sensitivity when working across diverse EMEA markets.
• Prioritize multiple competing priorities and stakeholders across different time zones and regions.
• Proactively collaborate with cross functional teams to achieve successful customer outcomes.

Qualifications & Experience

• 7+ years of experience in Customer Engagement/Success, Account Management, or Sales.
• Strong knowledge of SaaS models and value based engagement.
• Strong business and financial acumen; treasury domain experience is a plus.
• Track record of driving client adoption, retention, and growth.
• Expert relationship building, communication, and stakeholder management skills.
• Advanced problem solving, negotiation, and organizational abilities.
• High degree of accountability, a "can do" attitude, and customer empathy.
• Experience facilitating executive level meetings and advisory boards is a plus.
• Experience working across multiple international markets and navigating diverse business cultures.

Salary & Benefits

Annual base salary range: £89,600.00 - £113,360.00 based on a full time schedule. Salary may progress beyond this range through sustained performance and demonstrated success. The role may also be eligible for variable compensation (performance bonus or commission based plan) and a long term incentive. Kyriba also offers a comprehensive compensation package, including health, welfare, and wellbeing benefits designed to support both your professional and personal life.

Equal Opportunity Employment

Kyriba believes that everyone has the ability to make an impact and is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.