Strategic Account Manager

B2B, Excel, Cross-functional Collaboration, Performance Management, Customer retention & growth, Analytics & reporting

Employment Type: Full Time

Location: Hybrid London, UK

Status: Not Available

Position: Sales Manager

What the job involves

Be responsible and accountable for client growth, retention, and profitability of an enterprise client portfolio. Drive deeper data integration between Relay and key clients to enable best-in-class network efficiency and performance. As the commercial client champion, collaborate with Relay teams to deliver on key KPIs of profitable client growth.

Additional Description

5-7 years of experience in B2B enterprise customer success/client management requiring high levels of cross-functional collaboration. Experience in fast-scaling or complex SaaS businesses is a plus. Superb communication skills, clearly structured in both verbal and written formats. Comfortable using Google Slides (PowerPoint) and Google Sheets (Excel) for analyses and presentations. Ability to thrive in a fast-paced startup environment and adapt quickly to changing priorities. Must be comfortable with data analytics; interpret data, extract insights, and work with analytics teams on reporting improvements.

Benefits include generous equity, private health & dental coverage, 25 days of holidays, enhanced parental leave, hardware of your choice, and extensive perks such as gym subsidies, cycle-to-work, office lunches, Uber coverage for late nights, and more.

Interview Process

Talent Acquisition Interview - 30 min
Hiring Manager Interview - 45 mins
Case study - 1 hour
Final Interview - 1 hour
Decision and offer within 48 hours. Our process mirrors our pace of work.