Store Manager, Thetford - Thetford Norfolk

• Position: Permanent

Description We're Hiring: Store Manager

Location: Thetford Salary: £25,000 per annum, plus commission and performance bonus (£45/50k OTE) Hours: 5 days out of 7, including weekends

About the Role

We're looking for a passionate and experienced Store Manager to lead our brand new Thetford retail store. You'll take full ownership of your store's success, creating a great place to shop and a great place to work. From the shop floor to telesales, you'll inspire your team to deliver outstanding customer experiences.

This is a hands-on role where you'll wear many hats, sales leader, customer service expert, and operational manager. You'll work independently, so confidence and initiative are key.

What You'll Do

Deliver exceptional customer service in-store and over the phone

Manage your store's performance, working to both sales and customer experience targets

Maintain high visual standards, manage stock, and ensure pricing and signage are spot-on

Handle daily cash routines and ensure full compliance with Health & Safety regulations

Embrace new technologies to enhance the customer journey

Resolve customer queries with professionalism and empathy

What We're Looking For

A strong background in retail sales

Proven track record of hitting sales targets and working to softer KPIs (e.g., service and satisfaction)

Excellent communication and people skills

Energy, drive, and resilience

Confidence to work alone and make sound decisions

Experience in mattress, bed or furniture retail

Why Join Us?

At Mattressman, we live by our core values:

Become Better Together - We support each other to grow

Have the Drive to Thrive - We aim high and go the extra mile

Positivity Rocks - We bring good vibes to everything we do

You'll join a supportive, down-to-earth team in a role where your leadership really makes a difference.

Ready to Apply?

If you've got the passion, people skills and retail know-how to run a successful store - we'd love to hear from you.

Apply today and become part of the Mattressman journey.