Store Manager Claygate

Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract.

Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required.

What you will do:

• Drive sales in the store to meet expected budgets and KPIs.
• Run a high-density shop, ensuring the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.
• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.
• Ensure that the high standard of customer service expected by Mencap is delivered at all times.
• Develop your team of paid colleagues and volunteers through training and performance reviews.
• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.

To be a successful Shop Manager you will be:

• Experienced manager with the ability to drive sales and meet KPIs, ideally within a fashion retail environment.
• Ability to lead and support a team from varying backgrounds.
• Ability to meet the needs of the customers to generate and increase the sales of the store.
• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.

Applications close on 2 July 2026, with interviews taking place from 18 June 2026 onwards. We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates.

We are an equitable , diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

Benefits

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high street retailers, access to health cash plans, interest free loans, and many more exciting offerings.

£25,577 per annum, pro rata + excellent benefits

£24,785 per annum, pro rata + excellent benefits