Store Manager

Store Manager

Location: Canterbury

Salary: £35,500

Contract: Permanent, Full-time

Key Responsibilities

• Oversee all daily store operations, ensuring high standards and full compliance with company procedures.
• Create and manage staff rotas, including holiday and sickness cover.
• Maintain accurate store administration and ensure timely communication with Head Office.
• Manage stock processes including deliveries, paperwork, discrepancies, replenishment and security.
• Act as main key holder, ensuring the safety of staff, stock, cash and premises.

Recruitment & People Management

• Recruit team members who reflect the brand image and meet company criteria.
• Lead on staff training, coaching and motivation to ensure excellent service standards.
• Conduct appraisals, set performance goals and manage disciplinary processes in partnership with HR.
• Build a positive, collaborative team culture aligned with brand values.

Commercial & Performance

• Drive store profitability by achieving sales targets within budget.
• Create and deliver a business plan to meet key KPIs for the financial year.
• Maintain strong commercial awareness, analysing stock levels, sales trends and competitor activity.
• Communicate sell through data, stock insights and opportunities to the wider management team.

Visual Merchandising

• Ensure all seasonal POS and product displays reflect current brand guidelines.
• Maintain high merchandising standards, ensuring products are displayed within defined categories.
• Support new product launches with timely floor moves and visual updates.

Cross-Functional Relationships

• Build strong working relationships with Product, Marketing, Sales and other store teams.
• Share insights on stock, customer behaviour and market trends to support wider business decisions.

What We're Looking For

• 2-3 years' experience as a Store Manager or Assistant Manager within fashion, lifestyle or branded retail.
• Strong people leadership, communication and motivational skills.
• Confident organising team briefings and managing performance.
• Knowledge of merchandising, stock management, H&S and commercial KPIs.
• Computer literate with general awareness of social media and digital trends.
• Fluent in English; additional languages an advantage.
• Willingness to travel occasionally.

What's on Offer

• Competitive salary package.
• Generous discount on brand.
• Casual denim dress code.
• Multi-cultural, diverse and inclusive working environment.
• Employee resource groups (diversity, sustainability, wellbeing, social activities).
• Development opportunities within a global, growth-driven organisation.