Store Advisor Full Time - Canary Wharf

Posted 22 hours 58 minutes ago by Horace

Permanent
Full Time
Other
London, City Of Westminster, United Kingdom, NW1 4
Job Description
What's Horace?

Founded in 2016, Horace has transformed the market, doing things differently: more digital, more retail, faster, more open. In short, different from anything else out there. Horace is a leader in France, in men's facials, and is expanding in the UK, USA. Horace is looking for a Store Manager for our Covent Garden store!

Horace is looking for a Store Advisor full time for its second boutique in London at CANARY WHARF. We're looking for a quick thinker who can find solutions to create a unique experience. You'll manage everything from advice to stock and administration to create the best possible experience.

What will you be responsible for?

As a true Horace ambassador, your role will be to work with the team to improve performance (KPIs) and develop the culture.

Maintenance
  • Keep the store clean and well stocked
  • Share maintenance needs with the office team
  • Manage stocks of supplies and other items needed by the team
Inventory and stock management
  • Keep stock well organized and in impeccable condition
  • Manage inventory and supplies for both sales and stock areas
  • Coordinate supplies with the office team
Performance
  • Participate in monitoring business activity in line with our KPIs (sales, sales index, average basket, conversion rate).
Welcoming and advising customers
  • Welcome customers and act as their first point of contact with the brand.
  • Create a special atmosphere and engage with customers
  • Share the Horace story and act as a brand expert
  • Share your product knowledge and personal experience
  • Help customers choose the right products for them
  • Guide customers through the space and always anticipate their needs
What skills are we looking for?
  • You have at least two years' experience in a boutique in any sector and an experience in the cosmetics sector is a plus
  • You love to create an unforgettable customer experience and know how important details are
  • You can take a step back and always find solutions, especially when it comes to the customer experience
  • You're flexible with your hours, evenings and weekends

The hourly rate for this role starts from £15.00 per hour, depending on experience