Sterile Services Supervisor Great Western Hospitals NHS Foundation Trust

Sterile Services Supervisor Great Western Hospitals NHS Foundation Trust

Employer: The Great Western Hospitals NHS FT

Location: Swindon, SN3 6BB

Contract Type: Permanent

Hours: Full time

Disability Confident: Yes

Closing Date: 28/05/2026

Responsibilities

• Have extensive knowledge and skills of product requirements in line with ISO13485.
• Understand all potential risks to products within a sterile services department.
• Support the Production Manager and Quality Representative to ensure staff conform to the departmental Quality Management System, hospital policy and procedures, and highlight any areas of concern immediately.
• Assess, organise and plan the daily workflow within the Sterile Services and Endoscopy departments to maximise resource utilisation.
• Act as a resource to support technicians, reduce departmental and individual non conformances, conduct regular one to one meetings with staff and provide feedback to the Production Manager.
• Deputise for the Production Manager in their absence with support from the Operational Manager.
• Root cause and report on incidents relating to product and staff.
• Ensure the efficient and effective operation of the department.
• Assess, plan, organise and manage own workload and the workload of others using the departmental traffic light reporting system to ensure maximum utilisation of resources.
• Supervise and coordinate staff within the department on a day to day basis.
• Provide and receive complex information and facilitate effective communication with departmental staff and customers.
• Support technicians' ongoing development through regular performance reviews and yearly staff appraisals.
• Resolve day to day problems and queries arising from customers and support the Production Manager with complex complaint investigations.
• Ensure delegated actions relating to complaints are completed within specified time frames.

Qualifications

• Knowledge of ISO13485 and related hospital policy and procedures.
• Knowledge of potential risks to products within sterile services.
• Ability to conduct root cause analysis and incident reporting.
• Experience in supervising and coordinating staff.
• Strong organisational skills to assess, plan and manage workflows and resources.
• Capability to provide constructive feedback and performance appraisals to staff.
• Experience in managing complaints and driving resolution in a healthcare setting.
• Proficiency in using a departmental traffic light reporting system.

Proud member of the Disability Confident employer scheme.