Stephens Bakery - Senior Retail Assistant - 30 Hours - Kirkcaldy and Leven Area

Senior Retail Assistant

Senior Retail Assistant 30 hour contract Multi Location - Leven & Kirkcaldy

Are you ready to take the next step in your retail career as a Senior Retail Assistant, where you'll lead by example, support your team, and gain the skills that put you on the track to management. At Stephens, our values guide everything we do - putting the customer first, showing a can-do attitude, and being stronger together as a team.

Job: Senior Retail Assistant
Hours: 30 hours per week
Location: Working across Leven & 3 shops in Kirkcaldy
Pay: from £12.96 per hour
Please note: This role requires weekday and weekend availability and is therefore not suitable for those in full-time education.

What You'll Be Doing

As a Senior Retail Assistant, you're the face of Stephens - serving up smiles alongside our delicious baked goods on every shift. You'll help bring our values to life by delivering excellent service, supporting your teammates, and approaching every day with positivity and energy.

• Lead daily shop routines and ensure smooth trading from open to close.
• Run shifts with confidence, delegating tasks fairly and clearly.
• Support your Shop or Assistant Manager during shifts.
• Tackle small issues independently and escalate larger ones when needed.
• Maintain a clean, safe, and welcoming environment for customers and colleagues.
• Serve customers alongside your team, setting the standard for excellent service.
• Ensure the shop is well-presented, stocked, and inviting throughout the day.
• Complete daily checks and paperwork to keep everything compliant and safe.
• Manage opening and closing duties, tills, cash handling, stock control, and waste management.

What We're Looking For

We're not just hiring a Senior Retail Assistant - we're welcoming someone who shares our values and brings positive energy, reliability, and a genuine passion for people. Are you:

• Someone who always puts the customer first?
• A person with a can-do attitude who enjoys getting stuck in and helping out?
• A team player who believes we're stronger together?
• Someone who thrives in the fast-paced energy of a busy shop?

If this sounds like you, we'd love to meet you.

What You'll Get in Return

We care about our people just as much as we care about our famous bridies. When you join Stephens, you'll enjoy:

• Competitive salary: from £12.96 per hour
• Free food on shift - lunch is on us
• Gifts for special occasions (Christmas, length of service & weddings)
• Staff referral scheme - earn up to £150 for each successful referral
• 20% staff discount across all Stephens shops
• Free confidential counselling for mental health, money, legal, or work matters
• Discounts at over 1,000 retailers, including Asda, Aldi, cinemas, holidays, and more
• Career development opportunities - we love to promote and develop from within

Why Join Stephens Bakery?

At Stephens Bakery, we're not just baking - we're baking history. As a proud fourth-generation family business with over 150 years of heritage, we combine traditional craft with a bold, modern vision. We're known for innovation - from launching the first-ever bakery Jiffy Van and standalone bakery drive-thru, to pioneering partnerships with Co-op, Scotmid, Morrisons, and independent retailers. While we embrace new ideas, our roots remain firmly in quality, tradition, and community. Using time-honoured techniques and the finest locally sourced ingredients, we're proud to have been crowned:

• Scottish Craft Bakery of the Year
• UK Craft Bakery Business of the Year (2021)
• Home to Scotland's Favourite Morning Roll, Steak Bridie, and Double Biscuit

When you join Stephens, you're not just joining a business - you're becoming part of a team that puts customers first, supports one another, and tackles challenges together.

Ready to Take the Next Step?

If you're excited about what we do and think you'd be a great fit, we'd love to hear from you.

Our recruitment process:

1. Apply online
2. Quick chat - a casual telephone interview if shortlisted
3. Meet us in person - a relaxed face-to-face interview
4. Try it out - a paid work trial

We aim to complete the process within two weeks and are happy to work around notice periods where possible.