Sr. Strategic Adoption Mgr, Amazon Business

Sr. Strategic Adoption Mgr, Amazon Business

Amazon Business represents an incredible opportunity to serve a vast new market segment and customer base. We are focused on building out a solution that enables business customers to find, compare, and buy from millions of items across multiple devices and marketplaces.

Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfill its stated ambition of being earth's most customer-centric company. Since 2015, has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world.

Our business customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection to how we price and deliver products for customers and throughout the whole customer experience.

Position Summary

Strategic Adoption Managers (SAM) are responsible for owning & implementing transformation projects for large strategic accounts (businesses with annual revenues $2.5BN and more) to help these customers achieve procurement savings at scale through Amazon Business. If you want to roll up your sleeves and help shape the future of buying for business customers, this role could be the one for you!

You will lead large-scale projects to analyze, define and implement innovative solutions for our B2B customers. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, including Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our largest customers. You need to excel at project management, coordinating stakeholders, planning, organizing, and managing all phases of a project (e.g., scoping, issue handling, risk management, escalation management). The ideal candidate enjoys problem solving on behalf of Customers, has experience working closely with senior stakeholders (C-Level), and has a proven track record of meeting and exceeding program goals and revenue targets.

The ideal candidate becomes part of a pan-EU team and is proficient in German and one of French/Italian/Spanish languages, next to English. Possible locations outside of Germany (Munich, Berlin, Hamburg) are London, Paris, Madrid, Milan, and Luxembourg.

Roles and Responsibilities

• Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
• Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
• Define requirements and scope programs for utilizing AB solutions
• Oversee program execution including personnel assignment, project scheduling, and timely delivery
• Provide timely, clear, and concise communication to customers and Amazon Business Leadership
• Assess program risks, anticipate challenges, and provide escalation management when necessary
• Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that increase customer adoption
• Meet or exceed targets for customer and/or feature spend adoption
• Relay market needs and requirements back to internal Amazon teams including Product Management, Technical, and Category Management teams
• Engage with senior customer stakeholders from Director up to C-Level

A day in the life

A typical day in the SAM role begins with a team meeting and checking customer emails. During the day, one juggles between managing external and internal expectations. The day involves strategizing, brainstorming, and dealing with uncertainties. Activities include:

• Interacting with and consulting procurement leads of customer organizations to drive adoption of Amazon Business and implementing change management projects
• Developing ideas and building innovative solutions with customers and partner teams
• Improvising on and setting processes inside the organization for new initiatives
• Spending time with sales teams to strategize the sales pipeline
• Planning for upcoming quarters/years

Minimum Requirements

• BA/BS degree
• 5+ years of B2B procurement, project management, or consulting experience
• Proficiency in English, German, and either Italian, French, or Spanish at C1+ level
• Knowledge of Procure-to-Pay (eProcurement)
• Superior communication skills - both oral and written
• Proven analytical skills and ability to influence internal and external stakeholders
• Decisiveness and ability to implement ideas swiftly
• Experience managing projects with multiple stakeholders and deliverables

Additional experience in identifying trends to improve large-scale technology deals and in B2B or enterprise sales focusing on new business development is preferred.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we handle personal data.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, please visit our accommodations page for more information.