Sr. Paid Account Manager, Amazon

We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction.

The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance.

Roles & Responsibilities:

• Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption.
• Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals.
• Analyze category trends and summarize account management best practices and SOPs into the business development framework.
• Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency.
• Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction.

Leadership:

• Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
• Manage all aspects of the client relationship for highest standard of seller experience.

Basic Qualifications

- Proven track record of taking ownership and driving results

• Strong analytical skills and experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Data-driven, results focused and strong business sense
• Exceptional interpersonal and communication skills
• Highly organized and ability to prioritize work in a complex, fast-paced environment
• Demonstrated ability to manage multiple projects, work prioritization, planning and task delegation
• BA/BS required
• Proficiency in oral and written English

Preferred Qualifications

- 4-8 years working experience

• Client facing experience e.g. of consulting/client management / business analytics / business development/investment/market research
• Ideally experience of working within e-commerce/tech/B2B/MRO industries/retail

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.