Sr. HR Operations Rep (12-Month Contract)

McKesson is an impact-driven, Fortune 10 company that focuses on the health, happiness, and well being of employees and patients alike. We foster a culture of growth, impact, and empowerment, and we look for individuals who can deliver exceptional customer service and HR support across multiple countries.

Key Responsibilities

• Serve as the first point of contact for HR questions from employees, people leaders, former employees, dependents, and external agencies.
• Respond to Employee Care inquiries promptly, accurately, and with empathy, ensuring a delightful employee experience.
• Navigate multiple HR systems (e.g., ServiceNow, Workday, ADP, SharePoint, Teams, chatbots) to identify resources and provide thorough case documentation.
• Communicate both verbally and in writing with clarity, respect, and professional tone.
• Escalate unresolved or ambiguous inquiries to the appropriate leadership or support team, determining the best routing path.
• Support transaction activities related to employee life cycle events with end to end process orientation.
• Maintain high level customer service by following up to ensure each case is fully resolved.

Education & Training

• Bachelor's degree in human resources, business administration, organizational development, or related field preferred.

Experience

• Minimum two (2) years of human resources or contact center / HR shared services experience.
• Experience supporting multiple countries, preferably Ireland, UK, and India.
• Bilingual in French is a plus.
• Proficiency with Microsoft Office tools, ServiceNow, Workday, ADP, SharePoint, Teams, and knowledge repositories.

Key Competencies

• Delivering results with integrity, confidentiality, and ethical standards.
• Building relationships of trust and engaging customers.
• Conflict management and problem solving in a fast paced environment.
• Adherence to McKesson policies, procedures, and HR laws and regulations.

Compensation

Base Pay Range: €34,500 - €57,500 per annum. Variable pay such as annual bonuses or long term incentives may also be offered based on performance, experience, and market factors.

Additional Information

The role requires working in a traditional office environment with onsite presence during HR Collaboration weeks and Employee Care operating hours (Monday - Friday, 9am - 7pm GMT). Physical requirements include a large proportion of computer based work.