Specialist Product Manager - AI

Title and Summary

Specialist, Product Management - AI

In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. This role focuses on driving the strategy, development, and commercialization of AI powered products within the Mastercard platform. The Specialist will lead end to end product ownership for intelligent agentic solutions, translating complex data, AI/ML capabilities, and partner ecosystems into scalable, high impact customer experiences.

Responsibilities

• Own and deliver one or more product features or problem areas within AI powered solutions, aligned to the broader product roadmap.
• Translate product requirements into well defined EPICs, user stories, and acceptance criteria for engineering and data teams.
• Support the development of LLM powered and agentic AI features, including conversational experiences and workflow automation.
• Partner with engineering, design, and data science teams to execute on roadmap commitments, ensuring timely and high quality delivery.
• Collaborate on product discovery activities, including user research, hypothesis validation, and experimentation.
• Oversee and steer the product development process, ensuring compliance with budget, scope, and project timelines.
• Communicate effectively with technical and non technical audiences.

Qualifications

• Solid experience in Product Management in a technology driven environment; exposure to AI/ML products is preferred.
• Working knowledge of AI concepts such as LLMs, RAG, agentic workflows, and evaluation frameworks.
• Demonstrated ability to translate product requirements into execution ready deliverables.
• Strong problem solving skills and willingness to think outside the box.
• Excellent teamwork skills with an ability to get the work done with minimal supervision.
• Advanced degree in Computer Science, AI, Machine Learning, or related field is highly desirable.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• Experience working with globally distributed teams in India, EU and US.
• Some travel may be required.

Location & Work Arrangement

This role is hybrid, with the expectation of working in the Dublin office at least 3 days per week.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: abide by Mastercard's security policies and practices; ensure the confidentiality and integrity of the information being accessed; report any suspected information security violation or breach; and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.