Spanish-Speaking Customer Service Representative

Spanish Speaking Customer Service Representative

UK Wide, Work at Home, UK, GB

Key Details

Salary: £24,784.50 per annum, paid monthly

Benefits: Incentive programme, employee recognition platform, progression opportunities, and an award winning culture!

Opening Hours: Shifts between Monday to Friday, 08:00 to 17:00 with occasional Sunday support on a rotational basis

Contract Type: Permanent, full time (37.5 hours per week)

Location: Work from Home, UK based only

Training: 2 weeks between Monday to Friday, 08:00 to 16:30 or 08:30 to 17:00 (fully paid)

Start Date: 27 April 2026

Please note that we are unfortunately not able to offer sponsorship for this role. Electronic work equipment such as a computer is provided by us.

What will I be doing?

As a Customer Service Representative with Foundever and Kellanova, you'll deliver empathetic, professional support to consumers via both calls and emails. You'll support both English and Spanish speaking customers, helping them with product questions, quality concerns, and general enquiries for iconic brands including Kellogg's cereals, Pringles, and Cheez It.

We are dedicated to delivering exceptional service to our consumers and fostering genuine connections. You'll have the chance to leverage cutting edge AI powered translation tools that seamlessly integrate into our central database system, representing iconic brands and making a meaningful impact on consumer satisfaction.

Primary Responsibilities:

• Respond with Empathy: Address all consumer inquiries within established timeframes, ensuring each interaction is personalised and empathetic.
• Product Expertise: Develop an in depth understanding of Kellogg's, Pringles, and Cheez It products and services to provide informed assistance.
• Effective Issue Escalation: Recognise when complex issues require escalation to the appropriate departments to ensure timely resolution.
• Professional Communication: Handle all correspondence professionally across various communication channels, maintaining a high standard of service.
• Accurate Documentation: Document all consumer interactions meticulously, adhering to established procedures to ensure consistency and quality.
• Administrative Record Maintenance: Maintain and update all necessary administrative records accurately to support operational efficiency.
• Tailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs.
• Quality Assurance: Meet and exceed quality monitoring standards to maintain the integrity of our service.
• Language Assistance: Facilitate communication in English and Spanish as needed, utilising available translation tools.
• Performance Goals: Achieve and surpass daily and weekly performance targets, contributing positively to the team's success.
• Ad Hoc Tasks: Complete additional tasks as assigned, with full training provided to support your success in the role.

Who are we looking for?

We are seeking individuals who have:

• Excellent interpersonal and communication skills (verbal & written) to a fluent standard of English and Spanish, with an ability to personalise communications.
• Demonstrated customer service experience or natural aptitude.
• Past sales experience in a retail environment is preferred.
• Ability to create genuine rapport and show empathy in consumer interactions.
• Strong organisational abilities.
• Proficiency with MS Word/Excel.
• Outstanding communication skills with the ability to maintain composure in all situations.
• Self motivated with the ability to work independently under pressure to meet deadlines.
• Attention to detail is needed on every level and at every aspect of the consumer journey.
• Ability to follow a process on a live call.

Work from Home Requirements

This role is only offered on a Work from Home basis, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:

• You must have a wired/Ethernet broadband connection with a minimum of 20 Mbps download and 10 Mbps upload speeds (4G/5G connections are not supported).
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices such as mobile phones, or any voice command tech). You must also not use any pen/paper or any writing materials. No other people, such as dependants, can be in the same room during working hours.

Foundever is an equal opportunity and Disability Confident employer. We value our diversity and are committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at . Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever , and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

ever creative. ever committed. ever connected.

Create connection. Value conversation.