Spa Assistant Front Office Manager
Posted 2 hours 52 minutes ago by Hiddenwell
Location: Hoar Cross Hall, Staffordshire
Contract: Full-Time, Fixed-Term Contract (9-12 months)
At Barons Eden, we pride ourselves on creating exceptional wellness experiences across our award winning spa and hotel destinations. From luxury treatments to impeccable service, our goal is to make every guest feel truly cared for. Our people are the heart of what we do - professional, passionate, and dedicated to delivering excellence every day.
The RoleWe're looking for an experienced and motivated Spa Assistant Front Office Manager to join our front of house team on a maternity cover contract for approximately 9-12 months. In this pivotal role, you'll support the Spa Front Office Manager in overseeing the daily running of the reception and reservations areas, ensuring every guest enjoys a seamless and memorable experience. You'll also assist in the hotel's main reception as and when required, maintaining the same high level of professionalism and guest care across all front of house operations.
Key Responsibilities- Lead, motivate, and support the spa reception and reservations teams.
- Oversee daily operations to ensure a smooth and efficient guest journey.
- Handle guest enquiries, bookings, and payments with professionalism and care.
- Collaborate with other departments to deliver a seamless guest experience.
- Assist in the hotel's main reception as required, supporting guest check in and check out.
- Support staff scheduling, training, and performance development.
- Maintain high standards of presentation, service, and compliance at all times.
- Previous experience in a supervisory or assistant management role within a spa, hotel, or luxury leisure environment.
- Strong leadership and communication skills with a passion for exceptional service.
- Organised, calm under pressure, and detail oriented.
- Confident in using booking and CRM systems (e.g., Premier Spa, Book4Time, or similar).
- Professional, approachable, and driven to exceed guest expectations.
- 40 hours per week
- 5 days out of 7 per week
Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business, including weekends and bank holidays.
Why Join Us- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive rate of pay.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary spa day at Eden Hall on work anniversaries.
- Employee benefits program.
- Free parking.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent induction and training programme.
- Opportunities for professional development and career advancement.
Apply today and be part of a team where your talent and care make a real difference-even for a short but meaningful time.