Solutions Manager - ShopperTrak Analytics

Solutions Manager - ShopperTrak Analytics

As Solutions Manager - ShopperTrak Solutions, you will define and deliver the product strategy for traffic analytics and shopper insight solutions within our retail portfolio. You will lead the end-to-end product lifecycle-from vision and roadmap to launch and optimisation-translating customer needs, market trends, and technical capabilities into scalable, data-driven products. Working in a hybrid setup, you will collaborate closely with engineering, data science, sales, marketing and customer success to drive adoption, innovation and commercial growth.

What We Offer

• Competitive salary plus bonus plan
• 25 days holiday plus bank holidays
• Pension
• Life insurance
• Employee Assistance Programme
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Training and career development opportunities
• Supportive, collaborative and safety-driven culture

How You Will Do It

• Define and own the ShopperTrak product roadmap aligned to business strategy and ROI
• Translate retail analytics trends (AI, omnichannel behaviour, sensor tech) into product opportunities
• Create product requirements, user stories and acceptance criteria
• Lead Agile ceremonies including backlog grooming, sprint planning and reviews
• Partner with engineering and data teams to deliver scalable, high-quality solutions
• Engage customers to validate use cases and capture feedback
• Act as the voice of the customer across internal teams
• Track KPIs such as traffic accuracy, uptime, adoption and conversion rates
• Support go-to-market activities including positioning, pricing and launches
• Enable sales through training, tools, RFP support and customer presentations

What We Are Looking For Required

• 5+ years' experience in product management, operations or customer success
• Background in retail technology, IoT/sensor solutions or analytics/SaaS platforms
• Strong Agile delivery experience
• Proven ability to translate business requirements into technical solutions
• Excellent stakeholder management and communication skills
• Experience with data-driven products and analytics platforms

Beneficial

• Experience in retail operations or shopper behaviour analytics
• Knowledge of computer vision, AI/ML or sensor-based technologies
• Experience in B2B enterprise SaaS environments
• MBA or equivalent business/technical qualification