Solutions Engineer (UK)

Join LeapXpert: Innovating the Future of Business Communication

At LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance.

As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security.

Our mission is to transform workplace communication globally.

We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding round-bringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications.

This is just the beginning-we're growing rapidly and we're seeking passionate, talented individuals to join our team.

This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world.

Apply now to be part of something revolutionary!

Why join us

• Innovative Culture: Work at the cutting edge of business communication technology, with a product that's changing the way Fortune 500 companies communicate.
• Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide.
• Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.
• Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development.
• Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor.

Solutions Consultant

• Function: Customer Success

• Reporting: VP of Customer Success

• Location: UK

What you'll do

• Lead the technical strategy for LeapXpert customers and prospects; Present and discuss solution options and technology to potential customers.
• Act as an advisor and SPOC for the customer on complex business requirements and work with LeapXpert portfolio of products and services to manage these requirements.
• Support Sales in producing proposals and Statement of Work documents for customer opportunities and their complex solution requirements.
• Generate technical documents to support bid responses (RFIs, RFPs, etc.)
• Leverage industry best practices and conduct requirements gatherings & design workshops.
• Own the end-to-end client solution architecture, ensuring the bridging of customer needs and LeapXpert product capabilities.
• Act as an interface between the customer and LeapXpert Product & Engineering teams in driving customizations and integrations throughout the customer engagement cycle.
• Work closely with Customer Success managers post-deployment and act as technology advisor ensuring customers continue to get the maximum benefit of the solution.

Skills and Qualifications

• Proven ability to create and deliver High-Level Design (HLD) documents, Low-Level Design (LLD) specifications, Statements of Work (SOWs), and technical presentations tailored to diverse audiences.
• Extensive experience leading customer workshops, including discovery, requirement gathering, and design sessions across various technical domains.
• 10+ years of hands-on experience in Unified Communications, Contact Centers, and/or CRM software engineering and implementation projects.
• Strong team collaboration and leadership skills, demonstrating both individual success and a commitment to team ethics.
• Bachelor's degree in Computer Science, Business, or a related field (or equivalent work experience).
• Deep understanding of cloud solutions and software deployment tools, with a focus on modern architectures.
• Solid grasp of project implementation methodologies, including Agile and Waterfall approaches.
• Experience with financial software solutions and regulatory compliance is a strong plus.
• Industry certifications (e.g., TOGAF, Microsoft, AWS, Cisco, Google Technologies) are highly desirable.
• Exceptional communication skills, with fluency in written and spoken English.