Solutions Engineer
Posted 4 days 8 hours ago by Dormont Manufacturing Co
As a Solutions Engineer II at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they mitigate risk, perform audits, and operationalize compliance. You'll act as a trusted advisor to senior stakeholders, translating Ethics & Compliance and broader GRC challenges into clear, compelling solutions that drive real business value.
If you enjoy combining domain expertise, storytelling, solution design, and customer interaction, and want to move beyond traditional internal compliance roles into a commercial, customer facing environment, this is a strong next step.
Key Responsibilities- Customer & Commercial Partnership
- Partner closely with Sales to support the full pre sales lifecycle, helping customers understand how Diligent solves real world compliance challenges.
- Deliver tailored, high impact software demonstrations that clearly articulate business value - not just product features.
- Engage confidently with senior leaders across Legal, Ethics & Compliance, Governance, Risk & Audit teams.
- Translate customer pain points into clear solution narratives, including quantified outcomes and success criteria, that support deal progression and closure.
- Own the technical win in partnership with Sales, including managing evaluations, sandbox environments, and stakeholder questions.
- Solution Design & Thought Leadership
- Design and present solution architectures that align with customer objectives and regulatory environments.
- Articulate the cross platform value of the DiligentOne Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs.
- Collaborate with Product teams to provide customer and domain feedback on product enhancements.
- Lead structured discovery to map requirements to Diligent solutions, define POC/sandbox success criteria, and ensure proposed solutions are implementation ready.
- Support marketing initiatives such as webinars, industry events, and thought leadership content.
- Domain Expertise
- Apply practical compliance and governance expertise in customer discussions to frame challenges and guide solution design.
- Leverage familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations.
- Knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third Party Risk Management, and Entity & Subsidiary Management.
- Technical & Integration Fluency
- Develop a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and integrations.
- Confidently whiteboard solution flows, data movements, and high level architectures with both business and technical audiences.
- 2+ years of experience in Ethics & Compliance, GRC or Legal (Corporate Compliance), either in a customer facing role or within industry.
- Experience working with SaaS solutions, or strong interest in transitioning into a commercial, customer facing environment.
- Strong executive level presentation and communication skills, with the ability to simplify complex topics.
- Comfortable partnering with Sales and contributing to commercial outcomes.
- Curious, self driven, and motivated to continuously deepen both technical and domain knowledge.
- Ability to speak German and/or French is a plus.
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be different both in our internal processes and to help our clients.
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .