Solutions Consultant
Posted 10 days 7 hours ago by Rewardgateway
In May 2023, Reward Gateway was acquired by Edenred. Established for over 50 years and a CAC40 company listed on the Paris Stock Exchange, Edenred is a leading digital platform and the everyday companion for people at work, connecting more than 60 million users, 2 million partner merchants and nearly 1 million corporate clients across 45 countries.
Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll contribute to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
Your Role in Our Mission
Our mission is to make the world a better place to work and to achieve this mission we need your skills to support our Enterprise client implementation projects through the onboarding process. With your expertise and level of knowledge and experience, you will support sales, attend client face-to-face meetings and be a solutions engineer. You will consult with our clients to ensure that we are aligning their strategy to our technology and building them a world-class platform.
What's In It For Me?
A chance to be part of an extremely well-established, stable and high-growth 'Unicorn' SaaS company with over 50 benefits in our employee benefits package including:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Substantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirement
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Our office is for you to use as much as you like; as a minimum our Implementation Team works from our London Office at least 2 days per week.
Key Responsibilities- Project managing our Enterprise level clients in the UK and delivering the implementation with the support of the BG Implementation Specialist for the technical setup
- Supporting sales, acting as a solutions engineer and be able to help and advise clients
- Creating tailored implementation plans and Gantt charts to present at client meetings and sales pitches during the implementation process
- Aligning innovative strategies with our technology solutions - Providing creative and customised solutions to meet clients' individual needs within the scope of our product's capabilities and the solutions on the client's contract
- Designing and delivering presentations on proposed solutions
- Ensuring all projects are delivered timeously in accordance with project timelines and service start date in our T&Cs
- Bring focus to a client's decision-making process by communicating and evaluating solution options
- Working with Clients to determine the most appropriate implementation and launch plan
- Acting as a Client Champion during the implementation process
- Testing and troubleshooting final system setups on delivery and implementation/project plans for projects
- Working with the Sales and Service team to help them understand the technical details in each implementation
- Managing positive relationships internally and externally
- Ensuring customer database (Salesforce) and GuideCX is accurate and up to date
- Developing an excellent technical knowledge of our product and its capabilities
- Maintaining and continually improving our Demo Hubs
- Proven successful client-facing and/or project-management experience
- Excellent communication and presentation skills
- A level-headed approach with the ability to plan and prioritise with good time management skills
- Adept at building rapport and dealing confidently with stakeholders and great at building internal and external relationships
- The ability to work independently whilst being team-oriented, collaborating comfortably with different teams in the business
- A willingness to invest time and energy into learning new things and developing your skills
- Telephone screening call with a Talent Acquisition Partner
- 1st stage interview with the Director of Implementation & Solutions Consultant
- Final interview with the Flex Team Manager & Director of Implementation
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work.