Solutions Architect (EMEA)

Solutions Architect - EMEA

About iProov

iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more.

Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose.

The Role

Reports to: Head of Customer Value Enablement

Location: WeWork Waterloo (SE1 7ND), London, UK (Hybrid - twice a week in the office)

Comp: Up to £70k (base) + Commission Plan + Growth Shares + UK iProov Benefits

As a Solutions Architect, you will draw on your technical skills and project management expertise to ensure that iProov implementation projects are successfully delivered. You will have a deep understanding of architecture discipline, processes, concepts, and best practices, you will be skilled in the analysis and investigation of customer requirements to inform design decisions regarding the use and deployment of the iProov solution.

The Solutions Architect role can enjoy a flexible working approach and will report to the Head of Customer Value Enablement.

Role & Responsibilities

• Proactive and self-motivated project manager with the ability to successfully lead and oversee complex client projects independently.
• Accurately scope out and communicate the project implementation plan to the customer.
• Educate customers on iProov's products, integration techniques and best practices.
• Proactively drive the implementation of iProov's products following iProov's standard implementation methodology.
• Serve as the main technical point of contact throughout the implementation process.
• Work closely with the technical teams of clients and partners to understand their development and production environment.
• Support and assist customers with end-to-end troubleshooting when issues arise during and after the implementation phase.
• Capture and provide valuable customer feedback for product improvements.
• The successful candidate should be open to frequent travel and comfortable engaging with customers in person.
• Depending on the nature of your work or projects, it is important to understand that obtaining government security clearance may be necessary.
  

Highly Desirable Skills:

• Relevant experience in software development, professional services, or enterprise architecture with heavy focus and background in mobile app development.
• Fluent in English, written and spoken is a must; Spanish or additional languages are nice to have.
• Knowledge in web-based systems architecture (HTML 5), service-based architecture, enterprise application architecture.
• Working knowledge of web service technologies (Web APIs, REST, SOAP, WCF, JSON, XML).
• Previous mobile app development experience (Android or iOS or Cross Platform) is desired.
• Familiarity with industry standard tools used for development and debugging: Web Proxy - Postman, Fiddler; Mobile App - Android Studio, XCode, or other IDEs.
• Excellent proven project management skills.
• Excellent communication and stakeholder management skills
• Proven customer facing experience and solutions-based consulting.
• Experience and knowledge of effective project methodologies and practices such as Agile.
• Problem-solving: identify and elevate performance issues through the appropriate channels, taking initiative to resolve them with high quality.
• Effective communicator: interpersonal, written, and oral communication skills, able to effectively support and motivate a team virtually.
  

Please note, you do not need to fulfil each of the above requirements, as we will invest in your development. This is a fantastic opportunity to help build a global brand in an exciting industry sector.

Benefits

• 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
• Growth Shares allocated after passing probation (6 months of service)
• Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
• Nursery Sacrifice Scheme
• Work Overseas Perk - Work globally for up to 2 weeks
• Life Assurance
• SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
• Award winning L&D platform with personal allocated training budgets
• Enhanced paid family leave
• Pension - 5% employee, 3% employer
• Flexible hybrid working environment
• Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
• Free access to WeWork discounts and free online well-being sessions
• Vitality Health - a range of options available on this below
  

The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:

• Private Health cover including Dental, Optical, and Audiology
• 50% off monthly gym memberships
• Apple watches significantly discounted based member vitality status
• Half price trainers with Runners Need
• Weekly rewards - Free coffee with Café Nero
• Monthly rewards - Free Cinema ticket
• Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
• Amazon prime free months based on activity
• Up to 25% cashback at Waitrose when buying healthy foods
• 75% off stays at Champneys Health Spas
• Allen Carr's £299 no smoking programme for free
• Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
• Discounts on Weight Watchers
• 50%-80% off Comprehensive Private Health screenings
  

Due to the nature of our work, we may require our staff to pass Security Clearance checks. As such, any offer would also depend on your ability to adhere to the security checks criteria.