Solutions Analyst

Job Details ️ Solution Analyst - Holidays Systems Location: Hybrid - Up to 3 days a week at our VHQ, Crawley Hours: 37.5 per week, Monday to Friday Contract: Permanent Salary: Competitive Closing Date: 3rd August Let Your Career Take Flight At Virgin Atlantic, we believe everyone has the potential to take on the world. Our vision? To become the most loved travel company. As we continue to evolve, we're looking for bold thinkers and doers to join us in reimagining travel. As part of our passionate, innovative team, you'll be encouraged to challenge the status quo, tackle challenges big and small, and drive meaningful change. If you're ready to help shape the future of travel while growing your career, this could be your next big adventure. In a nutshell ️ At Virgin Atlantic, we believe everyone has the potential to take on the world. Our vision? To become the most loved travel company. As we continue to evolve, we're looking for bold thinkers and doers to join us in reimagining travel. As part of our passionate, innovative team, you'll be encouraged to challenge the status quo, tackle challenges big and small, and drive meaningful change. If you're ready to help shape the future of travel while growing your career, this could be your next big adventure. Day to day As a Solution Analyst, you'll play a pivotal role in bridging business needs with technology solutions. You'll capture and document requirements, translate them into functional and technical specifications, and contribute across the Virgin Atlantic development lifecycle - with a particular focus on our Holidays Reservation systems and associated platforms. This role blends business analysis, process improvement, and testing responsibilities, supporting both business-as-usual (BAU) functions and transformational initiatives. Your Day-to-Day Will Include: Supporting the delivery of secure, high-performance technology solutions aligned with business objectives Collaborating with key stakeholders to ensure requirements - functional and non-functional - are fully captured. Work with QA and Technical Product Owners to align on requirements, testing, and delivery for high-quality product outcomes Engaging internal and external suppliers throughout the delivery lifecycle. Ensuring solutions align with Virgin Atlantic architecture and strategic roadmaps. Planning and managing deliverables and timelines, escalating where needed. Driving the quality and consistency of analysis deliverables to meet agreed standards. Participating in cross-functional groups to promote best practices, process standardisation, and toolset optimisation. Providing support during Change Release cycles About you ️ Strong background in Software Delivery, QA Testing, and Process Improvement Experience with multiple delivery methodologies (e.g. Agile, Waterfall) Working knowledge of API integrations Excellent documentation and presentation skills Methodical, detail-oriented, and highly organised Confident, persuasive communicator with strong decision-making skills Hands-on experience with Microsoft Office tools Ability to work independently and as part of a multi-disciplinary team Ideally, experience with integrating reservation systems and travel industry knowledge Our recipe for leadership At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here Be yourself Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( ) feeling confident that we've got your individual considerations covered.