Software Engineer

Senior Software Engineer - AWS AI Solutions

Contract | Inside IR35 | Hybrid Working

Role Overview

We are seeking an experienced Senior Software Engineer to support the design, development, and delivery of intelligent contact centre solutions using AWS AI services.

Key Responsibilities

• Design, develop, and maintain software solutions using AWS AI services, including Amazon Lex, Contact Flows, and Webchat functionality.

• Collaborate with architecture, product, and platform teams to integrate AI capabilities into contact centre solutions.

• Develop high-quality, maintainable code using TypeScript and modern JavaScript frameworks.

• Apply and support DevOps best practices, including CI/CD pipelines, automated testing, monitoring, and infrastructure as code.

• Participate in and lead code reviews, ensuring adherence to engineering standards and best practices.

• Diagnose, troubleshoot, and resolve complex technical issues across application and cloud infrastructure layers.

• Contribute to technical decision-making and continuous improvement within the engineering function.

Essential Skills & Experience

• Demonstrable experience working as a Senior Software Engineer (or equivalent) on complex software projects.

• Strong hands-on experience with AWS services, particularly Amazon Lex and other AI/ML services.

• Advanced proficiency in TypeScript and modern JavaScript development.

• Solid understanding of DevOps methodologies and tooling, including CI/CD, serverless technologies, and monitoring solutions.

• Experience integrating with or developing contact centre technologies.

• Strong problem-solving skills with the ability to work autonomously in a contract environment.

• Excellent verbal and written communication skills.

Desirable Experience

• Experience with additional AWS AI/ML services.

• Familiarity with serverless architectures and microservices-based systems.

• Knowledge of cloud security best practices.

• Experience working in agile delivery environments.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.