Soft Services Operations Director

Why Join Us

Join Arcus FM as our Soft Services Operations Director, leading the delivery of exceptional workplace and soft services across a major multi-site integrated facilities management contract. You'll ensure operational excellence across cleaning, waste, hygiene, pest control, window cleaning, grounds maintenance, and front-of-house - driving consistency, innovation, and service quality at every touchpoint.

What You'll Be Doing

• Lead and inspire a team of regional and service leads to deliver best-in-class FM operations.
• Ensure SLA and KPI compliance across all sites, maintaining high standards and value for money.
• Manage and develop supply chain partnerships, from selection through mobilisation and performance monitoring.
• Collaborate with senior stakeholders to align operations with strategic and commercial objectives.
• Drive digital transformation and continuous improvement across all service lines.
• Champion health, safety, and statutory compliance in all aspects of service delivery.

What We're Looking For

• Proven leadership in soft services within an integrated FM environment.
• Strong commercial acumen and stakeholder management skills.
• Deep knowledge of cleaning, waste, hygiene, and workplace operations.
• Experience managing multi-site teams and supplier networks.
• IOSH/NEBOSH (or equivalent) qualification preferred.
• A passion for innovation and delivering outstanding customer experiences.

Shape the future of workplace excellence - apply today and lead the way in integrated FM performance.

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