Soft Services Lead - Facilities & Operations Excellence

Apleona is seeking a Full-time Soft Services Lead to join our team in Donegal. The role oversees the operational delivery of a premium facilities services contract, managing a team and ensuring high service standards and SLA compliance.

You will lead recruitment, training, scheduling, payroll, and HR compliance, build strong client relationships, drive cost control, and implement continuous improvement initiatives to deliver best-in-class service on site.