Social Care Team Leader Closing date 13.07.26

Position Title

Social Care - Team Leader - Haven House (Full Time)

The Employer

Crosscare

Crosscare delivers services with a servant leadership ethos. Crosscare's Homeless, Youth, Information and Advocacy Teams support those most in need with love, respect, and excellence. Crosscare exists to support individuals and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can't find support anywhere else.

Location

Haven House (Homeless Service)

Work Schedule

Full Time, 38.5 hours per week, 7 day rota (including evening & weekends - Days)

Contract

Permanent

Salary

€43,181 - €57,306 (Depending on Experience)

Reporting to

Deputy Project/Project Leader

The Role

Social Care Leader

General Responsibilities

• Ensuring that team members are implementing the case management system, from referral stage to disengagement, including assessment, orientation, relationship management, development of individual plans and transition planning;
• Responding to child protection concerns should they arise and supporting the families and teams with this;
• Liaise with Community Welfare Services re grants and provide settlement support until appropriate supports are put in place;
• Have comprehensive knowledge of local facilities and support groups and to liaise with the key working team and broad range of external service providers including HSE, DCC, CPS, DOSP Community support groups, DRHE and other key stakeholders;
• Advocate for residents to ensure they are eligible for all rental and social welfare supports they are entitled to in relation to their housing move on;
• To keep detailed records of outcomes and numbers of individuals resettled as we are a target-based service;
• Ensuring the efficient and safe functioning of the service considering up-to-date Health & Safety regulations and ensuring sufficient Health & Safety awareness amongst staff;
• Reports - ensuring Daily Handover is communicated properly and efficiently daily. Reporting on service users is completed daily and sent to relevant parties;
• Time Keeping - signing off on team time sheets and following up on any lates/absences with staff member;
• Ensuring client notes, HNA's, Care Plans, and all electronic and paper files are kept in accordance with Crosscare's policy on holding information about service users;
• Ensuring the PASS system and statistics are updated daily;
• Helping with rostering of staff shifts and catering for planned absence (e.g. Annual Leave) and Unplanned absence (e.g. Sick Leave);

Additional Responsibilities

• Helping to review Policies & Procedures on an ongoing basis and assisting the management team in drawing up any new Policies required for the safe & efficient running of the project;
• Working an on-call system;
• Supporting the management team as required;
• Assisting with recruitment process where required;
• Assisting management with any disciplinary, grievance issues in line with Crosscare policy;
• Working on own initiative, demonstrating accountability and responsibility;
• Carry out duties within the Project, including floor cover for the delivery of our residential service;
• Being an effective role model for all staff;
• Being supportive and open to change, providing leadership and direction throughout any change process;
• Identifying and promoting best practice and being committed to always act in accordance with Crosscare's policies and procedures;
• Any other reasonable duties as required by the Project and Deputy Leader.

Requirements

• A minimum of 3 years' experience within social care, 2 of which should be key working with a full working knowledge of the care & case management protocols and experience of completing HNA and support plans.
• Minimum BA in Applied Social Care, Addiction, Mental Health, Nursing, Psychology or equivalent - Level 7 Degree awarded by the National Qualifications Framework (NQF) QQI.
• Knowledge and experience in Child Protection.
• Practical experience and/or knowledge of supervising staff.
• Knowledge of the Pathways Model and the reconfiguration of Homeless Services across the greater Dublin area.

Benefits

• Competitive salaries
• Generous annual leave
• Additional leave for long service
• Training and Development Programmes
• Employee Assistance ProgrammeDigital Doctor Service
• Competitive pension plan
• Bike to Work Scheme

Equal Opportunities

Crosscare is an equal opportunities employer.

Security Vetting

Garda Vetting will apply to this role.

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