Snr User researcher

Snr User Researcher| 4 Month Contract | (Inside IR35) | Hybrid | Starting ASAP

Day Rate: £460

Main Duties:

• Plan and conduct user research, utilising appropriate strategies to test new ideas and concept development (including discovery, user requirements gathering, usability testing, and other qualitative and quantitative approaches to ensure the user's needs are fully understood in the product's design)
• Review and synthesise primary and secondary research material;
• Generate new, useful and focussed insights and translate them into actionable features that allow teams to iteratively improve their product/service for users;
• Support the set up of approaches and tools which enable efficient insight documentation for ease of reference in wider design and development work;
• Work closely with other designers and product managers to devise appropriate research strategies to generate focused insights;
• Act as a champion for user-centred design and design research across wider directorates

Essential Skills & Experience:

• Experience in applying appropriate user-centred research methods and participant recruitment strategies to suit different project contexts
• Collaboration with other design disciplines, especially service design and UX design
• Planning and running interviews and workshops with users and stakeholders, including remote sessions
• Experience of working both independently and as part of a team, whilst balancing a range of competing priorities
• Experience of leading team meetings, webinars, events and/or conferences online
• Track record of working within project management environments, planning and organising a variety of tasks, including involvement in multiple projects and programmes of work
• Experience communicating complex, confidential and often sensitive information with a range of staff across the organisation and with external stakeholders (both verbally and in writing)
• Commitment to own personal and professional development, and that of your team Design research tools eg contextual inquiry, journey mapping, affinity mapping, card sorting, interviews, surveys, and workshops
• Knowledge of co-creation strategies to engage, work with, and empower people to generate ideas and to collaboratively create concepts
• Research participant recruitment
• An understanding of inclusion and accessibility
• Able to source and synthesise relevant secondary research sources
• Ability to manage internal and external stakeholders across different levels of seniority
• Ability to respond to confidential and sensitive situations with confidence and discretion, utilising tact, diplomacy, and persuasion skills when necessary
• Ability to collate and produce reports and statistical information
• Line management skills and experience including coaching and/or mentoring of team members

Desirable

• Experience of agile software development processes and multi-disciplinary teams
• Experience of delivering presentations to large audiences on a local and/or national basis to enhance engagement and collaboration
• Experience of working within a Health, Social Care or educational environment
• Experience of working flexibly in complex/sensitive environments where the parameters of the job are not necessarily clearly defined
• Expertise in accessing, analysing and presenting a wide range of complex information to a range of audiences

This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.