Smart Metering Operation Centre Support

Position Description

The System Operations team is a key function in the Smart Metering Operations Centre and is responsible for the reliable day-to-day operation of ESB Networks Advanced Metering Infrastructure (AMI) systems, ensuring smart metering services are maintained in line with ESB's business objectives and delivered to agreed availability and performance levels.

The System Operations Support role is part of the System Operations team and will support and execute day-to-day system operations activities. These will include executing standard operational tasks, monitoring systems and services, incident logging and management, root cause analysis and preparing reports against KPIs and service levels.

Key Responsibilities

• Develop technical and business expertise in ESB Networks AMI (Advanced Metering Infrastructure), supported by business experts and external delivery partners, encompassing: smart meters, head end systems, meter data management systems and ancillary & support systems.
• Support in the monitoring of systems in order to identify & handle service exceptions.
• Utilise Data Analytics to gather, analyse and interpret data.
• Raise and update service management tickets for incidents, problems, changes and tasks and bring to resolution using best practice service management methodologies.
• Attend Operational meetings with business partners, stakeholders and service providers.
• Assist with the continuous improvement of operational business processes and controls required to operate smart metering data services.
• Carry out user acceptance testing of solutions as required.
• Support the development and maintenance of technical and business process documentation and processes guides.
• Provide ongoing support and assistance in the implementation of meter upgrades.

Knowledge, Skills and Experience

• The ability to work collaboratively and solve problems in a team environment
• Experience of IT or telecommunication systems/environments
• Experience in Data Analytics tools
• A willingness to learn new skills
• Good judgment and decision-making skills
• Strong organisational and planning skills
• Evidence of ability to analyse, identify and resolve issues
• 2 years' experience of working with IT or telecommunication systems
• Knowledge of electricity meters and/or metering systems and/or electricity retail market processes
• Experience in Power BI Data Analytics tools
• A good understanding of metering business processes

Qualifications

• Either 3rd Level qualification or equivalent work experience

Location

ESB Networks, Leopardstown Road, Dublin 18.

Smart Working

Smart Working at ESB is designed to make 'in-person' time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting to

System Operations Manager

General

On the job training will be provided for AMI specialised systems, experience with IT systems is necessary.

Salary

€41,000 to €48,000 per annum

Closing Date

14th July 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Your application will be held in reserve for 6 months should you be suitable for the role.
• The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, .