SIPP Technical Specialist

Purpose

This role within Operations is responsible for providing technical support to the SIPP Service Team at 7IM reporting into the SIPP Service Team Manager. This will specifically focus on delivering a high level of service standards by meeting all the expected regulatory standards of the regulators. This role is expected to build positive and lasting relationships between the 7IM departments, its clients and our outsourced administration partner.

Responsibilities Oversight

• Production of daily / weekly / monthly reporting to measure volumes and productivity
• Measure, monitor and report on the effectiveness of all SIPP operational processes and procedures at 7IM and with the outsourced administration partner
• Regular visits to outsourced administration partner to undertake oversight, training, development and relationship building
• Provide a comprehensive monthly reporting pack for the SIPP Trustee & Governance Committee
• Ensure that all regulatory reporting is completed on time and to a high standard
• Manage, monitor and report SIPP operational risks appropriately on a regular basis, minimising reputational damage and costs

SIPP Administration

• Create and maintain procedures to ensure we operate in a compliant and efficient manner
• Provide SIPP Administration cover to the team, especially during busy periods
• Assist reconciliation team and outsourced administration partner with rec breaks and queries
• Provide specialist knowledge, support and training to operational and client facing teams
• Identify new / changes to procedures - draft and discuss changes where necessary for approval
• Participate in any projects and relevant business initiatives
• Act as point of contact for external advisers on complex SIPP queries

Regulatory

• Ensure that all regulatory reporting is completed on time and to a high standard
• Remain knowledgeable of market and industry trends and all aspects of the SIPP market
• Provide understanding of all key SIPP regulatory responsibilities to the rest of the business and ensuring that all new regulations are implemented in a timely fashion.

Other

• Drive forward 7IM SIPP process improvements and change to ensure operational efficiencies
• Participate in any projects and relevant business initiatives
• Build good and lasting relationships with clients (internal and external) and understand their motivations
• Act promptly and professionally to resolve client (internal and external) and colleague enquiries or concerns
• Adhere to 7IM procedures and policies ensuring they are reviewed and signed off on an annual basis
• Treat clients (internal and external) and colleagues fairly and adhere to the 7IM mission and tenets
• Other responsibilities as reasonably required by line manager

About You Skills

• Accuracy and attention to detail
• Ability to effectively manage process changes
• Excellent telephone manner including the ability to actively listen to, troubleshoot and resolve customer queries, being a point of escalation
• Process analysis and design
• Organisation of own workload to meet deadlines
• Good communication skills, both oral and written
• Ability to see things through to their logical conclusion
• Ability & willingness to identify and suggest improvements in processes / service levels
• Able to take ownership of tasks and see them through to completion as well as use own initiative to come up with solutions

Knowledge

• Knowledge of the UK Platform market
• Proven experience in SIPP administration at an advanced level
• Strong knowledge of client account records, including AML client ID guidelines
• Understanding and knowledge of MiFID II requirements and internal 7IM policies
• Knowledge of Pershing systems is an advantage
• Familiarisation with Dunstan Thomas' Imago Back Office software desirable

Qualifications

• Candidate must hold 5 GCSE's or above including C grade in Maths & English
• Relevant Financial Services qualifications are useful but not essential

Other Relevant Information

• This role works closely with others within the operations team and business, sharing the workload and responsibility so a 'team' attitude is needed helping others when required
• Flexible attitude to duties as training will be given in all aspects of the operations roles and the successful candidate will probably have to provide holiday cover
• Flexible attitude to working hours - sometimes the workload will demand additional commitment outside the contractual hours