Shop Manager
Posted 13 hours 41 minutes ago by British Red Cross
Location: Truro
Salary: £25,948 per annum
Hours: 35 per week
Contract: Permanent
Are you ready to lead a thriving retail team, deliver exceptional customer experiences, and make a real impact every day? We're looking for an enthusiastic and driven Shop Manager to take the lead in our busy and successful store. This is a fantastic opportunity for a customer focused leader who is passionate about motivating teams, driving sales, and creating an outstanding shopping experience. You'll be responsible for inspiring your team, achieving commercial targets, maintaining high operational standards, and ensuring every customer leaves with a positive impression of our brand. If you're a natural leader with energy, ambition, and a passion for retail excellence, we'd love to hear from you.
What will a day in the life of a Shop Manager involve?- Leading a team that provides a brilliant shopping experience for customers.
- Working on the shop floor to coordinate activity behind the scenes; no two days are the same.
- Designing the perfect layout and environment that helps connect customers to our cause.
- Being responsible for achieving financial targets and inducting, training, and managing new staff and volunteers.
- Representing the British Red Cross to a high standard and embodying our core values.
- Retail experience at supervisory level, delivering outstanding customer service and comfortable with organisational and cash handling duties.
- Proven management skills to develop and inspire a team.
- An entrepreneurial mindset, working to targets and using initiative to achieve results.
- Proficiency in PC use and proven IT skills.
- A genuine commitment to the British Red Cross cause and the ability to promote the shop in the community as the charity retailer of choice.
- Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Learning & Development: A range of career and learning opportunities.
- Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
- Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
- Cycle2Work: Lease a bicycle through the scheme.
We are proud to be a Disability Confident and Carers Confident employer.