Shop Manager

About this job

Shop Manager. Sue Ryder Charity shop, 2 Ross House, Stow-on-the-Wold, Cheltenham GL54 1AF. 37.5 hours per week over 7 days. Salary £26,397.39 per annum, plus reward and benefit scheme.

Working fully timed, on a permanent contract. This position supports Sue Ryder's mission to provide end of life care and bereavement services, generating funding through retail sales.

We are one of the largest charity retailers in the UK with over 400 shops and a strong community presence across the country.

Responsibilities

As Shop Manager you will:

• Drive business, push sales, and achieve targets.
• Lead a large volunteer team, recruiting, training, and retaining volunteers.
• Provide high quality customer service to donors and customers.
• Set and maintain merchandising and housekeeping standards.
• Manage stock processes, ensuring the shop is well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns and national fundraising initiatives.
• Manage the Epos operation and maintain financial and IT administration.
• Prioritise health and safety for yourself and your team.

Qualifications & Experience

• Experience leading high street or charity retail operations.
• Strong commercial awareness, sales, and KPI achievement.
• Excellent team leadership and volunteer management skills.
• Positive can do attitude and customer focused mindset.
• Financial literacy and basic computer skills (Microsoft Office or equivalent).
• Knowledge of health and safety practices in a retail setting.
• Experience in organising stock rotation and merchandising.

Benefits

• Competitive benefits package including 27 days holiday, rising to 33 days with length of service, plus bank holidays.
• Reward and benefits scheme.
• Opportunity to contribute to a valued charity mission.

Equal Employment Opportunity

We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ individuals, those from lower socio economic backgrounds, and those living with disabilities.

As a Disability Confident employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. For accessibility support, email recruitmentsueryder.org.

Closing date: 02/07/2026.