Shop Manager

Join the DEBRA Scotland Team: Make a Difference, Every Day
Position: Store/Shop Manager - Kirkintilloch,65 Cowgate, G66 1HW
Salary: £24,733.80 per annum
Contract: Permanent, Full-Time (35 hours/week over 5 days)

Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?

If so, DEBRA has an exciting opportunity for aStore/Shop Managerto join our passionate team inKirkintilloch!

DEBRA is the national charity supporting individuals and families affected byEpidermolysis Bullosa (EB)- a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.

Our values -Respect, Passion, Care, and Inclusivity- are at the heart of everything we do. When you join DEBRA, you become part of a team that's committed to making a real difference.

As Store Manager, you'll be responsible for the day-to-day operations of our Kirkintilloch shop, ensuring it runs smoothly, efficiently, and in line with DEBRA's values and policies. Your key responsibilities will include:

• Leading, motivating, and developing a team of staff and volunteers.
• Delivering exceptional customer service and creating a welcoming shop environment.
• Managing stock generation, rotation, pricing, and merchandising.
• Designing creative and eye-catching window and in-store displays.
• Ensuring compliance withGift Aidprocedures and policies, recognising its high value and risk to the charity.
• Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
• Supporting recruitment, training, and retention of volunteers.
• Handling donations, including lifting and manual handling of stock.
• Using internal systems and digital platforms confidently for reporting and communication.
• Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.

• Proven retail management experience (charity retail experience is a plus).
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• A proactive, hands-on approach with a positive attitude.
• Confidence in using IT systems and managing retail administration.
• A commitment to DEBRA's mission and values.

We offer a supportive and rewarding environment, along with a comprehensive benefits package:

• Competitive salary
• Auto-enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support for staff and families)
• Generous training budget and career progression opportunities
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

DEBRA is proud to be aDisability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know - we're here to support you.

All roles at DEBRA require aDBS checkandtwo satisfactory references. We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.

If you're ready to lead with purpose and passion, and want to be part of something truly meaningful,apply today- we'd love to hear from you!