Sheltered Housing Officer

The following content displays a map of the jobs location - Town Hall, Luton Borough Council, George St., Luton

£30,024 - £32,597 a year plus £963 essential car user allowance (subject to criteria)

Working Hours:

37

Location:

Town Hall, Luton Borough Council, George St., Luton

Closing Date:

17/08/2026

Job Category:

Housing Services

Directorate:

Business Unit:

Job Introduction

Salary: £30,024 - £32,597 a year plus £963 essential car user allowance (subject to criteria)
Hours: 37 a week
Contract type: Permanent

Please note this role does not attract sponsorship.

What You'll be doingAre you passionate about supporting older people to live independently and thrive within their community? Luton Council is looking for a dedicated Sheltered Housing Officer to deliver an effective, customer-focused housing and tenancy management service across our sheltered housing schemes.

In this rewarding role, you'll support residents with their health, wellbeing and changing needs, helping them access appropriate services and assistive technology to maintain their independence. You'll also manage tenancies, address tenancy-related issues including anti-social behaviour, and work closely with care providers, support services and other partner agencies to achieve positive outcomes for residents.

What we're looking for
We're looking for someone with experience of working with older people, tenancy management and supporting vulnerable adults. You'll have a sound knowledge of current housing legislation, regulations and best practice, along with an understanding of housing issues, resident needs and housing operations. Strong communication skills, the ability to handle sensitive situations calmly, write clear reports and manage a busy workload are essential.

Knowledge of housing management, welfare reform, benefits, debt advice and tenancy sustainment is highly desirable. A CIH qualification (or equivalent experience) is welcomed, as is the willingness to work towards professional accreditation.

A full driving licence and access to a vehicle are essential, along with flexibility to work shift patterns and participate in an out-of-hours standby rota.

Join Luton Council and help make a real difference to the lives of older residents every day.

Application Process
Only LBC employees and LBC agency workers may apply for this position.

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

Benefits