ServiceNow ITSM Lead - Strategy & Delivery

A global leader in animal health in Hook, UK is seeking an IT Service Management (ITSM) Manager to lead the strategy and roadmap for ServiceNow ITSM modules. The ideal candidate will have over 8 years in IT Service Management with strong leadership and communication skills. Responsibilities include managing the product backlog, leading an operational team, and ensuring adherence to ITIL best practices. This role supports a hybrid work environment, offering opportunities to drive innovation and enhance service delivery processes.