ServiceNow ITOM Expert - ServiceNow Platinum Partner - Permanent - € Excellent

Posted 1 day 17 hours ago by Expert Resource

Permanent
Not Specified
Other
Not Specified, Germany
Job Description

Job Title: ServiceNow ITOM Expert

Location: Germany (Hybrid or Remote Flexibility)
Employment Type: Permanent
Industry: IT Consulting/ServiceNow Partner (Platinum Tier)

About the Company

Join a leading Platinum ServiceNow Partner renowned for delivering innovative and transformative ServiceNow solutions across Europe. With a strong presence in Germany and a track record of complex enterprise implementations, our client empowers businesses to modernize operations, automate services, and unlock the full potential of the Now Platform.

Position Overview

We are seeking a ServiceNow ITOM Expert to play a key role in the design, implementation, and optimization of ServiceNow IT Operations Management (ITOM) solutions. You will work directly with enterprise clients to help them achieve visibility, availability, and operational excellence through the strategic use of Discovery, Service Mapping, CMDB, Event Management, and AIOps capabilities.

Key Responsibilities

  • Design, architect, and deliver ServiceNow ITOM solutions, including:

    • Discovery

    • Service Mapping

    • CMDB Health

    • Event Management

    • Integration with Monitoring Tools (eg, SolarWinds, Dynatrace, etc.)

    • AIOps

  • Lead technical workshops, define client requirements, and translate into solution design documents.

  • Collaborate with internal developers, project managers, and other stakeholders to ensure successful project delivery.

  • Drive best practices around CMDB modelling, data quality, and process automation.

  • Participate in pre-sales activities by providing technical expertise and effort estimates.

  • Support clients post-implementation with troubleshooting, enhancements, and optimization.

  • Stay up to date with ServiceNow product releases and contribute to internal knowledge sharing.

Required Skills & Experience

  • 3+ years of hands-on ServiceNow experience with a focus on ITOM.

  • Strong knowledge of CMDB, Discovery, and Service Mapping.

  • Proven experience integrating third-party tools into the ServiceNow ecosystem.

  • Ability to assess and improve CMDB data quality and governance.

  • Solid Scripting skills (JavaScript, Glide API, etc.).

  • ServiceNow Certified Implementation Specialist - ITOM (or Discovery/Event Management) strongly preferred.

  • Fluent in English; German language skills are a strong advantage.

  • EU citizenship or existing right to work in Germany.

What's On Offer

  • Competitive salary and performance bonus

  • Flexible hybrid or remote work model

  • Clear career development Pathway within the ServiceNow ecosystem

  • Dedicated training budget and full support for certifications

  • Dynamic, collaborative, and forward-thinking working environment

  • Opportunity to work on high-profile, enterprise-level ServiceNow projects

Expert Resource is a premier independent recruitment specialist. We excel in connecting talent with opportunities across SAP, Oracle, Salesforce, ServiceNow, Cyber Security, and a broad spectrum of IT functions. Our operations span the UK & Ireland, Europe, MENA, and the US, partnering with clients for contract, permanent, and fixed-term roles

As a global recruitment partner, we are dedicated to providing exceptional service and fostering strong, long-term relationships with both candidates and clients. Our approach is built on deep sector knowledge, a genuine passion for the industries we serve, and an unwavering commitment to delivering the best talent solutions in the markets where we excel.