Service Representative (Spare Engine Services)

Service Representative - Spare Engine Operations (Derby / Hybrid Full Time)

Why Rolls Royce? We are a business that has shaped the modern world, committed to progress through world class solutions. Our culture values individuality, diversity, and high performance collaboration.

Position Summary

An opportunity has arisen to join the Spare Engine Services Team. The Service Representative is responsible for managing all civil lease engine assets for continued serviceability and availability required to provide a lease engine service that is capable of satisfying regulatory airworthiness authorities, stakeholder contractual obligations and the Customer Facing Business Unit business and product requirements, including internal/external supply chain relationships, ensuring the business requirements of customers and in developing/supporting product asset management integrity to enhance customer satisfaction.

Responsibilities

• Work with Asset Management, the Customer Operations team, On Wing Services team and the MRO network on availability of lease engines, obtaining the appropriate lease engine technical documentation and ensuring standardisation and compliance with agreed airworthiness standards to support our customers.
• Work with the Customer Operations Team to meet customer requirements and drive redelivery of engines to the Rolls Royce lease team before the contractual term date.
• Work with the Engineering team on technical issues and technical variances required.
• Work with the Value Stream to align and deliver a plan to support fleet health and minimise AOGs, including new acquisitions and disposal of engines.
• Work with Logistics to deliver engines to global destinations, store them appropriately and manage preservation of our assets.
• Work with the commercial team to maximise cash generation and reduce cost.
• Work with Quality on improving processes and driving changes to other parts of the organisation.
• Travel occasionally as part of the role a few times a year.

Qualifications (Minimum)

• Educated to BTEC/HNC level or equivalent.
• Minimum three years in an area involved in aero engine and/or airframe technical records management or aviation lease engine asset management.
• Good working knowledge of Trent family engines.
• Strong ability to support decision making, implement change, drive for results and solve problems.

Preferred Requirements

• Excellent communication skills, comfortable communicating with management and representing the company with external parties.
• Desire for continuous improvement and self development in all technical aspects related to engine asset management and business management.

Benefits & Culture

• Work in a safety first environment where doing the right thing and keeping it simple are core principles.
• Mid career professional development blending technical expertise with strong personal qualities.
• Collaborative, team focused environment with independence.
• Opportunity to lead, make smart decisions with confidence and support.
• Continuous learning, openness to improvement, and exposure to challenging opportunities.
• Commitment to a respectful, inclusive, and non discriminatory workplace.

Grade: SNBG Grade7 10

Rolls Royce is a proud employer and committed to being inclusive and non discriminatory, ensuring opportunities for all qualified candidates.